08/18/2026
👏👏UPDATE - All issues have been resolved. Thank you for your patience in this matter. You can now call 361-573-2428 and use the automated system to make payments over the phone.
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💡 UPDATE AS OF 8/24 @ 10:15 AM 💡
We continue to work with the third-party entities responsible for our phone payment system to resolve this issue. Unfortunately, the resolution is dependent on those third parties, and the issue remains outside of VEC’s control at this time.
In the meantime, please call 1-877-856-9210 to make a payment by phone.
As always, we are accepting in-person payments at our office:
📍 5502 US Hwy 59 N.
If you need further assistance, please call us at 361-573-2428.
We appreciate your continued patience and understanding as we work with our third-party providers to get this resolved.
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💡 UPDATE AS OF 8/20 @ 8:07 AM 💡
We continue to work with third-party entities to resolve the issues affecting phone payments. In the meantime, you can make a payment over the phone by calling 1-877-856-9210.
As always, in-person payments are accepted at our office located at 5502 US Hwy 59 N.
If you need further assistance, please call us at 361-573-2428.
Thank you for your continued patience and understanding as we work to get this issue resolved.
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**UPDATE AS OF 1:40 PM - We are currently working with a third-party provider to resolve the issue.
Until all repairs have been made, please call 1-877-856-9210 to make your payment by phone.
Thank you for your patience and understanding as we work to get this resolved.
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Technical Difficulties 🛠
Victoria Electric Cooperative and Infinium are currently experiencing technical issues with our phone payment system. Our team is actively working to resolve the issue as quickly as possible.
In the meantime, you can make a payment through your SmartHub app or visit our office to make a payment in person. 5502 US HWY 59N
We apologize for the inconvenience and appreciate your patience. We will provide an update as soon as we are able. 💪
Thank you for your understanding!