07/28/2026
Great review from Pat... "This may be one of the few reviews for IHES written by someone who didn’t end up purchasing a whole house fan—and that’s exactly why we wanted to write it.
Our family genuinely wanted to move forward with IHES because every interaction we had with their team inspired confidence. From their representatives at the San Diego County Fair, to the estimator and installers who visited our home, to Scott, who patiently followed up by phone and email with detailed answers to every question we had, everyone was professional, knowledgeable, courteous, and never made us feel rushed or pressured.
Unfortunately, after evaluating our home’s layout, we discovered that our attic configuration simply wasn’t compatible with an ideal whole house fan installation. Due to the attic pitch, roof framing, the location of our HVAC furnace, and the placement of the A/C return duct, the only feasible location for the fan’s intake grille would have been inside one of our three bedrooms. While technically possible, that solution would have sacrificed the privacy and functionality of the room. If our home’s design had allowed the intake to be installed in the hallway—or if we had a loft, office, or another suitable common area—this review would instead be about how much we love our new whole house fan.
What impressed us most was IHES’s honesty and professionalism. They didn’t try to convince us to accept a less-than-ideal installation just to make a sale. Instead, they clearly explained our options, answered every question thoroughly, and allowed us to make an informed decision without ever resorting to high-pressure tactics or “today only” sales promotions.
Sometimes the true measure of a company isn’t how they treat customers who buy from them—it’s how they treat customers who don’t. In our experience, IHES demonstrated integrity, expertise, patience, and outstanding communication from beginning to end. Although our home’s design prevented us from moving forward, we never felt like just another sales opportunity.
If your home is a good candidate for a whole house fan, we wouldn’t hesitate to recommend IHES. Based on our experience, you can expect honest advice, exceptional customer service, and a team that genuinely wants what’s best for your home—even if that means not making the sale."