Moosebytes

08/28/2024

06/05/2023

Well, hello.

10/03/2022

Hello and Happy October! Fall is upon us and all those leaves are begriming to turn beautiful shades of red, yellow and orange. It's one of my favorite times of the year, cool mornings and warm afternoons, pumpkin spice everything, hot apple cider, and candy corn. Who could ask for more? I hope you have a few of your favorite things to enjoy during this season too!!

October begins the billing portion of the seasonal package customers as we bill one month in advance of the service change to 56k on November 1. This invoice will start the five months of lower billing, which for most customers is $19.95. This happens automatically for those customers on this package, there is no need to e-mail in to have it done. This also only affects those who have chosen to be seasonal customers. If you have any questions please let me know.

Technical Support hours are e daily, and weekends from 10 am to 8 pm. Any calls received between 8 pm and 8 am will be returned the following day during business hours. Please remember when calling after hours and weekends to select option 4 and follow the prompts.

Have an amazing October!!!

Thank you,

Shannon Main
Office Manager
MooseBytes LLC
866 969 8351

07/02/2022

Happy July and happy summer! The last couple of weeks have been amazing aound the area! Perfect lake weather if you ask me. I hope your Independece Day weekend is safe and full of fun!

I am so thrilled to let yo know that we are ready to start with the new billing system on our side. Now I need your help. We need you to set up your account portal and set up your auto-pay if you are a current autopay customer.

You should have received an e-mail with a PDF attachment outlining how to set up your account. If you haven't please send Here are a few tips if you haven't had a chance to set up yet.
1. There is a blue hyper-link just under the first paragraph that will take you to the portal, https://myportal.moosebytes.net/
2. Once there click on "New Portal User? Register an account here!" (no need to enter user name or password yet).
3. Next, enter the e-mail address that you received the New Billing Portal Open For Sign-Up into the Email Address Field and click on the blue box labeled Look up Email Address.
4. You will receive a new e-mail titled "Your MooseBytes customer portal account creation." (you might have to be a little patient this can take a few minutes)
5. One final note on the portal, if you are an autopay customer, once you have set up your account you will need to add the credit card you want to use. Once the credit card is entered you can slide the little button over that reads "Automatically charge this card for all future invoices." or click Add new credit card and at the next page enable the autopay button.

If you haven't set up an account yet, a nice woman named Liz will be in touch. She will be making phone calls to help you with the process.

Of course, if you have any questions or difficulties while setting up your new portal user, please give us a call at 1-866-969-8351, or, Email us: [email protected] and we will help you through this.

Technical Support hours are e daily, and weekends from 10 am to 8 pm. Any calls received between 8 pm and 8 am will be returned the following day during business hours. Please remember when calling after hours and weekends to select option 4 and follow the prompts.

Have a fantastic July!

Customer Portal

06/04/2022

Dear Priestlakers,
Happy June! The trees are finally budding and everything is taking on that beautiful spring in the Pacific Northwest look. We are certainly surrounded by incredible beauty in this region!

I am so excited to announce that the new billing portal is open for business. You should have received an e-mail last Friday with a PDF attachment outlining how to set up your account. Here are a few tips if you haven't had a chance to set up yet.
1. There is a blue hyper-link just under the first paragraph that will take you to the portal, https://myportal.moosebytes.net/
2. Once there click on "New Portal User? Register an account here!" (no need to enter user name or password yet).
3. Next, enter the e-mail address that you received the New Billing Portal Open For Sign-Up into the Email Address Field and click on the blue box labeled Look up Email Address.
4. You will receive a new e-mail titled "Your MooseBytes customer portal account creation." (you might have to be a little patient this can take a few minutes)
5. One final note on the portal, if you are an autopay customer, once you have set up your account you will need to add the credit card you want to use. Once the credit card is entered you can slide the little button over that reads "Automatically charge this card for all future invoices." or click Add new credit card and at the next page enable the autopay button.

Of course, if you have any questions or difficulties while setting up your new portal user, please give us a call at 1-866-969-8351, or, Email us: [email protected] and we will help you through this.

Technical Support hours are e daily, and weekends from 10 am to 8 pm. Any calls received between 8 pm and 8 am will be returned the following day during business hours. Please remember when calling after hours and weekends to select option 4 and follow the prompts.

I hope your June is amazing!!

Thank you,

Shannon Main
Office Manager
MooseBytes LLC
866 969 8351

Customer Portal