10/17/2026
đ Going above and beyond isn't something we just say.
A homeowner recently expected the AWS technician to arrive and repair their 15-year-old water softener.
Instead, he discovered the system was too damaged to repair. He could have explained the problem, sold them a new system and scheduled an installation for another day.
He didn't.
He drove back to get the new softener, returned to the customer's home at the end of the day and installed it.
Then he stayed to explain how the new equipment worked, how to care for it and what the homeowners should expect going forward. Their description of the experience?
â âThe quality of service was impeccable.â
Great job! This is exactly the level of care we want every AWS customer to experience.