06/26/2026
We are frustrated that the roofing industry has so many non contractors evaluating and selling roofs. It's not always about the big sale. Yes, it's nice when someone wants to and is ready to do a full replacement and get a warranty on a new roof but why not give them other options as welll?! Why hard close?! Stop the madness! It's not fair to the customers or your competitors. Treat your customers like people with freedom to make their own choices without being coerced.
This video is from an appointment Patrick went to in Geneseo. The customer has had multiple companies come but no one could even give an idea of where the leak was coming from. They would send a salesman to sit with her for hours and talk her into a new roof. Not one of them noticed the missing pipe boot gasket or could explain to her that her second layer of shingles were installed incorrectly. Push warranties all you want but if your evalution team doesn't understand a roof system and isnt able to trace leaks you should not be selling!!
Rant over...Happy Friday!