12/30/2020
A year ago today I bumped into one of my first clients in Shoprite, she told me she had been in to see me about a kitchen for a condo she had made an offer on, but the deal fell through so she didn't come back.
I reminisced to my first kitchen for her in a little Old Tappan ranch, then her calling me a year later for a master bedroom and bath addition. A few years later she called me for a consult on a Bogota house she was interested in because it had a turret, during that visit she confided that since our last project she had gotten divorced, started her own business and moved to the penthouse sweet in Admiral's Walk on the Hudson. After a week she called excited for my verdict: "I don't understand why you want to spend $350K to move backward in your lifestyle?" She hung up and called back a day or so later," No one has ever talked to me like that before.
Got my realtor friend to sell her a home in Allendale which needed a kitchen and baths. She met a man of means and married him so she moved into his Mahwah home, needing a kitchen and baths, and finally the call to their recently purchased Saddle River home for one of my biggest jobs ever.
It made me think of Alcraft providing quality products and designs across three generations of repeat customers over 65+ years, I had been seeing a downward trend, clients in starter homes, becoming clients in larger "Family" homes, and becoming clients downsizing to "Empty Nestor" homes. At the same time my contractor base was starting to retire or pass away, and my work ethic was not shared as completely with younger contractors pursuing high short term profits over building a client base of satisfied customers.
Since last year this Covid 19 Pandemic has provided a s**t show beyond anything I could have imagined even with my epidemiology, virology and public health studies at Wagner. States had closed my suppliers for months as non-essential, with New Jersey demanding I, as a Licensed Home Improvement Contractor put a start and completion date on all my contracts, My insurance companies want their premiums despite not having any exposure and the widespread shortages throughout the industry causing extremely inflated prices for material when available.
It is in consideration of the above and the speculation that there will be no Jeanie once the biological effects are cured that the financial demands put on small business will make quality and integrity impossible, that Alcraft Inc. is closing its doors
Thank you all for a great run.
Bruce