06/11/2026
💧 Backflow Tests Fail Sometimes, and That’s Okay!
A backflow assembly is a moving, working part of your water system, and like anything mechanical, it can occasionally fail a test.
When that happens, we’ll investigate the cause. Sometimes it’s something simple, like debris or a pebble preventing a proper seal. Other times, a rubber component or shutoff valve may need attention. In many cases, we’re able to clean or repair the assembly and get it passing again with a retest.
Our goal is always to get your assembly back into compliance as quickly and cost-effectively as possible while keeping our community’s drinking water safe.
To help keep your water service uninterrupted, these cleaning and repair services will automatically be performed. (Repairs up to $250 without prior authorization will be completed, if possible.) A $50 retest fee will also apply whenever a backflow assembly fails and requires retesting.
If the assembly continues to fail testing, the water service may need to be temporarily shut off to protect the public water supply from potential contamination. This does not necessarily mean the assembly needs to be replaced. Many failed assemblies can be repaired and retested, and the temporary shutoff is simply part of the process while repairs are completed.
..the more you know! 💧
