07/02/2026
During our PM forecasting meeting we have the PMs create a new question every week and this week question was: What do YOU believe in our unique selling point at Tel Tech Customer wise. I had our Executive Program Manager put in AI to summarize all the answers, and this is what she and AI came up with.
All,
I completed the mission that Todd set for me…here is what ChatGPT came up with from all of your answers to this question (this is a great read):
What do YOU believe in our unique selling point at Tel Tech?
The feedback suggests that employees see Tel Tech's value as extending beyond technical installation—they view the company as a trusted, responsive partner that helps customers solve problems.
Summary
Employees overwhelmingly believe Tel Tech's unique selling point is its ability to adapt, solve problems, and deliver results where others cannot. Rather than simply installing technology, employees described the company as a consultative partner that understands customers' businesses, recommends better solutions, and pivots quickly when project requirements change.
A significant theme was ex*****on under pressure. Employees repeatedly mentioned meeting emergencies, accomplishing unrealistic deadlines, mobilizing quickly, and completing work without sacrificing quality. They believe Tel Tech has a reputation for making difficult projects look seamless to the customer.
The company's people and culture were also identified as key differentiators. Employees pointed to the team's broad experience, design knowledge, versatility, willingness to make decisions, and commitment to doing whatever it takes to support customers. Several comments reflected an empowered culture where employees are trusted to solve problems rather than wait for direction.
Another emerging theme was customer-first service. Employees described going above and beyond, working behind the scenes, completing work before administrative processes are finalized when appropriate, and maintaining strong communication to ensure customers experience as little disruption as possible.
Finally, several responses highlighted that Tel Tech offers the capabilities of a much larger organization while maintaining the agility and personal attention of a smaller company. Employees believe this combination allows the company to respond faster, be more flexible, and build stronger customer relationships than larger competitors.
Major Themes:
Theme What Employees Said
Adaptability & Agility Ability to pivot quickly, change direction, adjust to customer needs, and make changes seamless.
Problem Solving & Consultative Expertise Recommend better solutions, explain options, design knowledge, understand the "why," solve customer problems rather than simply install products.
Ex*****on & Responsiveness Meet emergencies, accomplish unrealistic deadlines, mobilize quickly, deliver results under pressure.
Customer Commitment Go above and beyond, take care of customers behind the scenes, ensure customer satisfaction, minimize disruption.
People & Experience Knowledgeable employees, versatility, resourcefulness, hard work, consistency, empowered decision-making.
Quality & Safety Maintain quality while moving quickly, stay ahead on safety, deliver reliable workmanship.
Full-Service Capabilities Ability to support nearly any technology need with strong technical and design expertise.
Culture Everyone contributes to sales and customer relationships, employees are trusted to make decisions, guided by core values.
Large Capability, Small Company Service Deliver the expertise and resources of a large integrator while providing the responsiveness and personalized service of a smaller company.
Overall Insight
The responses indicate that employees do not believe Tel Tech's competitive advantage is a single product or service. Instead, they see the company as distinguished by how it operates.
A concise Unique Selling Proposition could be:
Tel Tech delivers consultative technology solutions through experienced, empowered professionals who adapt quickly, solve complex problems, and consistently deliver high-quality results—often under challenging timelines—while providing the personalized service and responsiveness of a small company with the capabilities of a much larger organization.
One interesting observation is that the responses consistently focused on ex*****on, adaptability, and customer relationships rather than price, products, or technology. That suggests employees believe customers choose Tel Tech because they trust the company to solve problems and deliver when it matters most, not because it offers the lowest cost or a specific product line.