09/21/2026
Great review from Frankie... "I’m giving this review based on two very different experiences with this company.
The technician who came out (Mike) was great! Professional, helpful, and actually took the time to understand the situation. My keys were locked in the trunk, and when I originally called, I was told very definitively that the ONLY way to get into the trunk was to have a new key made. I was quoted and charged accordingly.
Once the technician arrived, however, he explained that there were other options and that more questions should have been asked when I initially called. He was actually able to use the vehicle’s computer/code retrieval system to get the trunk open without needing the newly made key for access. Since I had already been charged for a new key, he still made one for me, which I appreciated.
My frustration is with the customer service over the phone. I spoke with Carla. The conversation felt unnecessarily condescending, especially considering I was being told there was only one possible solution when that turned out not to be the case. When someone is relying on a company’s expertise and agreeing to a charge based on what they’re being told is necessary, I think it’s important to ask the appropriate questions before confidently stating that a particular service is the “only” option.
Again, no complaints about the technician himself he was great and ultimately made sure I received the service I paid for. I just think the phone/customer service experience could have been handled much better. Mike should start his own thing honestly."
"I’m giving this review based on two very different experiences with this company. The technician who came out (Mike) was great! Professional, helpful, and actually took the time to understand the situation. My keys were locked in the trunk, and when I originally called, I was told very definitive...