09/19/2026
Hey it’s Heidi – so Bob asked me to explain our packing service, because a lot of people have never heard of a packout.
Here’s exactly what happens:
Step 1 – We do a walk-through with you – you tell us what’s most important – medications, documents, kids’ stuff – that comes out first and stays with you.
Step 2 – We pack room by room – We bring our own boxes, tape, paper, plastic totes – you don’t buy anything. Stephanie usually packs bedrooms and closets, I do kitchen and breakables because I’m picky.
Step 3 – Everything is inventoried – We take a photo of each item, barcode it, and log its condition – ‘Good’, ‘Wet’, ‘Smoke Damaged’ – that list goes straight to your insurance so your claim is covered.
Step 4 – Cleaning – At our shop in Edmond, we have a cleaning station – we ultrasonically clean dishes and knick-knacks, we do laundry with smoke deodorizer, we wipe down furniture and electronics, and we ozone for odor.
Step 5 – Storage – It goes into our vaults – climate-controlled, locked, insured – Your stuff is safer there than in your garage.
Step 6 – Pack-back – When Bob finishes your floors or reconstruction, Stephanie and I bring it all back, unwrap it, and put it away – kitchen put away, beds made.
Insurance pays for all of it – packout, cleaning, storage, pack-back – under your policy’s contents and loss of use. You just pay your deductible.
If you need us – it’s Heidi and Stephanie – Express Restoration – 405-922-8891”