09/22/2026
Superior Exterior Insurance Restoration LLC
Position Overview
We are looking for a friendly, professional, and outgoing Roofing Customer Liaison to be the main point of contact between our company, homeowners, Insurance Companies, and the surrounding neighborhood during the roofing process.
This position is focused on creating a great customer experience, helping homeowners understand the roofing and insurance process, and making sure communication stays smooth from the initial inspection through completion of the project.
Key Responsibilities
Meet with homeowners and conduct a professional walk-around of the property to identify visible exterior and potential storm damage.
Help homeowners understand the roofing process and what to expect throughout their project.
Assist homeowners with starting and filing insurance claims, including helping them understand what information their insurance company may need.
Communicate with homeowners regarding inspections, insurance updates, scheduling, materials, installation, and project completion.
Maintain regular communication with customers and provide updates throughout the project.
Be present on the day of installation to greet the homeowner, answer questions, and help ensure a smooth experience.
Walk the property with the homeowner before and/or after installation when needed.
On installation days, greet neighbors, introduce yourself, shake hands, and maintain a professional relationship with the surrounding neighborhood.
Help answer basic questions from neighbors and provide company information when appropriate.
Coordinate with sales representatives, office staff, insurance representatives, and roofing crews to keep projects moving efficiently.
Help identify and communicate any customer concerns or issues to management.
Follow up with homeowners after installation to ensure they are satisfied and understand any remaining steps.
Help maintain a professional and positive image of Superior Exterior Insurance Restoration LLC in the community.
Take photos, document project updates, and communicate important information to the office when requested.
Assist with scheduling inspections, appointments, final walkthroughs, and other customer-related tasks.
Perform other customer service and field-support duties as needed.
What We’re Looking For
Friendly, outgoing, and professional personality.
Excellent customer service and communication skills.
Comfortable speaking with homeowners and meeting new people.
Professional appearance and attitude.
Reliable transportation and willingness to travel to customer properties.
Comfortable working outdoors and visiting job sites.
Organized and able to keep track of multiple customers and projects.
Ability to communicate professionally with homeowners, neighbors, insurance companies, and coworkers.
Previous roofing, construction, insurance, sales, or customer service experience is a plus, but not required.
Bilingual English/Spanish is a plus.
The Ideal Candidate
The ideal person for this position is someone who genuinely enjoys helping people, is comfortable talking to homeowners face-to-face, and can represent our company professionally in the community.
You will play an important role in making sure our customers feel informed, respected, and taken care of throughout their roofing project.
If you are outgoing, dependable, personable, and enjoy working with people, we want to hear from you!
