09/24/2026
🌱 HERE WE GROW!
We’re excited to add another person to our Coastal team!
We’re looking for the right person to join us as our new Office Operations Manager.
This position is an important part of the daily flow of our business. You’ll often be the first interaction a customer or potential customer has with Coastal, while also helping connect our customers, field crews and management team.
When this position runs well, it helps everything else run well.
We’re looking for someone who is self-motivated, organized and personable — but we also want someone who is creative, takes initiative and brings ideas to the table. Someone who notices when something could work better and isn’t afraid to say, “What if we tried this?”
What does the position involve?
• Answering incoming calls and providing friendly, professional customer service
• Listening to customers, asking the right questions and gathering information for our team
• Assisting the Service Manager with scheduling service calls, inspections and installations
• Working with the Service Manager to keep jobs moving from initial customer contact through completion
• Communicating appointment information, updates and follow-ups
• Coordinating information between customers, technicians and management
• Maintaining accurate customer and job information
• Reviewing completed jobs and preparing information for invoicing
• Tracking open jobs, estimates, parts and items needing follow-up
• Assisting with purchasing, vendor communication, permits and installation paperwork
• Helping improve our processes and customer experience
• Assisting with special projects and new ideas as our companies continue to grow
Who are we looking for?
• Self-motivated with strong follow-through
• Friendly, confident and professional on the phone
• Organized with excellent attention to detail
• Creative and willing to contribute ideas
• Comfortable managing multiple priorities
• A problem solver who looks for answers and solutions
• Comfortable working independently and taking initiative
• Experience with Microsoft Outlook, Word and Excel
• QuickBooks knowledge is a plus
• Previous office, administrative or customer service experience preferred
📍 New Bern, NC
🕗 Full-Time | Monday–Friday | 8:00 AM–5:00 PM
We can teach our systems and our industry. What we’re really looking for is someone with initiative, personality, attention to detail and follow-through who wants to become an important part of our team.
Coastal is growing, and there are a lot of exciting possibilities ahead. For the right person, this position has the opportunity to grow right along with us. 🌊
📩 Interested? Send your résumé to [email protected].
To help us keep applications organized, please submit all inquiries and résumés by email. No phone calls or Facebook messages, please.
Know someone who sounds like a great fit? Please share! 💙
