Advantage Auto Glass Experts

03/24/2025

03/20/2025

An example of what your local small family-owned glass company has to deal with. Please express your concern and outrage to your local agent.

03/19/2025

If your insurance agent tells you to use Safelite, tell them to jump in a lake! Call your local glass shop. We take pride in keeping your vehicle in safe operating condition.

03/10/2025

The last company may have saved them a little money, but caused damage. Not only did they not put clips back to hold the wiper cowl down but they opted to not put in the reveal molding around the glass. Also when they cut the original off they damaged the paint and did not treat it. So of course it rusted. I've taken care of all the damage and replaced the parts that are missing. Sometimes it's worth the extra money to have it done correctly.

03/09/2025

03/06/2025

When a combination of freezing temperatures, high winds, and falling limbs wreak havoc on your vehicle, call us and we will take care of you.

02/15/2025

Copied from fellow small businessesman in my field.

I am writing to formally express my concerns regarding what I believe to be unfair business practices within the auto glass industry, particularly involving Safelite Auto Glass and its affiliated entities. As a small business owner in this field, I have witnessed firsthand the significant impact of Safelite’s dominance, which I believe creates an uncompetitive and monopolistic environment.
Safelite has positioned itself as the third-party administrator for nearly all major insurance companies, meaning they not only manage claims but also act as the first point of contact for policyholders seeking glass repair and replacement services. This effectively grants them control over customer referrals, making it exceedingly difficult for independent glass shops to compete fairly. Furthermore, Safelite receives the majority of State Farm’s glass repair work through Lynx Services, reinforcing their market stronghold. One of my primary concerns is the lack of true customer choice. Policyholders often assume they must use Safelite for their auto glass needs because Safelite representatives answer calls on behalf of their insurance providers. This practice limits competition and prevents independent glass businesses from having equal access to potential customers. I strongly believe that consumers should have the right to choose their auto glass provider without undue influence.
Additionally, billing and payment processing through Safelite for insurance-covered jobs have presented significant challenges for independent shops like mine. Delays, underpayments, and administrative hurdles make it increasingly difficult to sustain operations. These practices, in my view, constitute an unfair restriction on free market competition and should be subject to regulatory scrutiny.
I urge you to investigate these practices and take necessary action to ensure a fair and competitive marketplace. Independent businesses should not have to struggle against a corporate entity that both controls the claims process and directly competes within the same industry. I appreciate your time and consideration and look forward to your response on this critical matter.