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09/13/2026

One careless phone call can cost you more than one customer.

Imagine someone calls your business, gets a quick "We can't do that," and hangs up.

What happens next?

They search for another company.

The lesson isn't that you have to accept every job. Sometimes you genuinely can't help—and that's okay.

But your team should still make an effort to help, refer, or point the customer in the right direction.

Great customer service doesn't mean saying yes to everything.

It means making sure the person on the other end of the phone isn't left feeling dismissed.

Don't just answer the phone. Take care of the person calling.

📞 (830) 362-2763
🌐 FixDoor.com

09/12/2026

📞 A ringing phone is an opportunity—don't let it become a missed customer.

One simple habit can make a difference: test your business phones throughout the day to make sure calls are actually getting through.

And when your team can't take on a customer, don't simply send them away.

If you have a trusted professional in your network who can help, make the introduction—and follow up to make sure the customer was taken care of.

The goal isn't just to generate leads.

It's to create a customer experience worth remembering.

Here's one of the simplest business lessons I've learned: listen to your customers.When launching a business, I believe ...
09/11/2026

Here's one of the simplest business lessons I've learned: listen to your customers.

When launching a business, I believe there's tremendous value in being on the phones yourself.

Why?

Because every conversation gives you information.

You learn what customers actually need, how they're responding to your marketing, what questions they're asking, and what type of customer your business is attracting.

More importantly, your team sees that customer care isn't just a department—it's a priority.

Care about the customer more than anyone else. Then build the business around what you learn.

How much is one big commission really worth?In home services, technicians aren't just fixing equipment—they're often mak...
09/10/2026

How much is one big commission really worth?

In home services, technicians aren't just fixing equipment—they're often making recommendations that homeowners trust.

When unnecessary work is pushed simply to increase a ticket, the consequences can extend far beyond one unhappy customer.

There's also a responsibility on the individual technician. Even when a company encourages aggressive sales tactics, the person in the customer's home still has to decide what kind of professional they want to be.

Make a fair wage. Do work you're proud of. Build relationships for the long term.

A strong career and a strong business are built on trust—not the biggest possible invoice.

Sometimes the biggest business decision is knowing when you've had enough.Before becoming a professional skydiver, I had...
09/09/2026

Sometimes the biggest business decision is knowing when you've had enough.

Before becoming a professional skydiver, I had built and sold a garage door business.

At that point, I was burned out. I was fighting on multiple fronts, including the constantly changing marketing landscape during the early days of Google's Penguin and Panda updates.

Selling the business gave me the opportunity to step away and pursue something completely different.

That chapter eventually led to thousands of skydives—and lessons that would come back into my business life in ways I never expected.

Sometimes stepping away isn't quitting. It's making room for what's next.

09/08/2026

Customers aren't buying widgets. They're buying experience.

We recently came across a situation where a homeowner was being quoted around $8,000 for two garage door openers and two springs.

After taking a closer look, the solution was much simpler. We reprogrammed the existing opener—and because of how the situation was handled, we decided to do it at no charge.

We were embarrassed that this kind of experience could happen in our industry.

It reinforced something we believe strongly: expertise should be used to solve problems, not create bigger invoices.

The best businesses earn trust by giving customers honest answers and fair value—even when that means making less money.

A garage door repair can look fine—until it doesn't.A homeowner recently paid around $900 for garage door work. Just fou...
09/07/2026

A garage door repair can look fine—until it doesn't.

A homeowner recently paid around $900 for garage door work. Just four days later, the door came off the track.

The cause was an incorrectly sized spring that didn't provide the proper tension to keep the cables seated on the drum.

This is a good reminder that garage door work isn't simply about making the door move again.

The correct parts, proper installation, and correct tension all matter.

If something doesn't seem right after a repair, don't ignore it. Get it checked.

📞 (830) 362-2763
🌐 FixDoor.com

Address

1300 N US Highway 281
Marble Falls, TX
78654

Opening Hours

Monday 7am - 5pm
Tuesday 7am - 5pm
Wednesday 7am - 5pm
Thursday 7am - 5pm
Friday 7am - 5pm
Saturday 8am - 12pm

Telephone

+18666853667

Website

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