12/30/2021
STAY AWAY!!
This company and it's dispatcher are not honest!
We one of our Service Techs stranded on the side of 1-75 and called this company to help get him back up and going. They told us the mechanic would arrive in 45 minutes to change the tire out and get our tech back on the road. We provided our Techs phone number and location and paid $325 for the tire and change as directed the dispatcher.
3 hours later my Tech called and said he had not seen or heard from the company or its representative.
After reaching out to the dispatcher to figure out where their mechanic was, the dispatcher didn't understand our frustration and took exception to me asking why we haven't seen the mechanic. The dispatcher said that the mechanic already changed the tire and left. Meanwhile our Tech was still sitting on the Interstate now 4 hours and never once received a call(phone records proved this) from the mechanic or saw the mechanic.
The dispatcher when I asked if we were being scammed made sure to state his displeasure and how ridiculous that was that we even thought that and assured me the mechanic was returning to sort everything out.
No one showed(from CITIBOI) but thankfully we were able to get GAINESVILLE TOWING SERVICE out to tow our van and tech into a tire shop.
The dispatcher stated he would call us once the mechanic returned, the dispatcher did not call back, the mechanic did not show up, CITIBOI ROADSIDE & TRANSPORT did not provide any service and stole $325 and if you need a tow service in Gainesville Florida, call GAINESVILLE TOWING SERVICE and BEWARE of CITIBOI......this company stole $325 for a service not provided and they seemed to be pretty ok with that theft...as we have yet to hear from them to provide a refund for something they didn't provide
Service: Tire change
★☆☆☆☆ "STAY AWAY!! This company and it's dispatcher are not honest! We one of our Service Techs stranded on the side of 1-75 and called this company to help get him back up and going. They told us the mechanic would arrive in 45 minutes to change the tire out and get our tech back on the r...