10/07/2026
This service call was saying there was something wrong with the pump, this spa is a Canadian exclusive brand and the owner was worried it was an expensive repair. The shaft rod on the pump was seized up and needed to be broken free. After getting it spinning we gave the spa a once over and helped the owner balance the water. Her problem with calcium turned out to be her test strips were reading wrong and saying the ph was too low and so they kept adding ph increaser when they didn’t need to. If you need help balancing water bring us a sample and we can print up some instructions for you.