Wildlife Resolutions

05/29/2026

Meet our Administrative Support Specialist, Emily!


Emily joined the WR team in 2025 and has since also become a Nuisance Wildlife Control Operator. She helps keep daily operations running smoothly by assisting customers over the phone and through email, managing inquiries, and supporting the team with a variety of administrative tasks behind the scenes.

Outside of work, Emily enjoys spending time with her family and riding her ATV.

One of the most challenging parts of her role is balancing customer satisfaction while finding timely, effective solutions that work best for each unique situation.

Her favorite thing about working with the WR team is the strong communication and teamwork that allow everyone to work together to provide quality solutions for customers.

If given the opportunity to spend a day out in the field learning something new, Emily would love to learn more about honeybees and how to safely relocate them into bee boxes while keeping them healthy and thriving.

Why Emily believes humane wildlife control is important:
“People and wildlife share the same environment, and finding safe, respectful solutions helps protect both homeowners and animals.”

05/25/2026

Great review from Anne... "My experience with Wildlife Resoultions has been amazing. They have excellent communication: they get promptly back to you and keep you informed. Most importantly, after they come, the problem disappears!"

"My experience with Wildlife Resoultions has been amazing. They have excellent communication: they get promptly back to you and keep you informed. Most importantly, after they come, the problem disappears!"

05/25/2026

Great review from Jeff... "Reliable, good communication, helpful, good at what they do. Price is fair for the level of service, though there are cheaper options out there."

"Reliable, good communication, helpful, good at what they do. Price is fair for the level of service, though there are cheaper options out there."

05/22/2026

Meet our Wildlife & Pest Control Technician, TJ!


TJ joined Wildlife Resolutions in 2022. He is a Licensed Nuisance Wildlife Control Operator and a Certified Commercial Pesticide Technician. TJ maintains annual OSHA Safety training and stays current with Structural Bat Standards, Structural Bird Management Standards, Structural Rodent Standards, and Zoonotic Disease Training. He also brings extensive knowledge in construction, property maintenance, and property management.

TJ has known John, the president of Wildlife Resolutions, since high school. After spending years working in the building trades, TJ was interested in getting into the wildlife control field. When Wildlife Resolutions needed additional help, John brought TJ on as a Wildlife Technician. He has continued building his experience and knowledge within the industry ever since.

Outside of work, TJ enjoys volunteering in his community, playing volleyball, and spending time with his wife and children.

TJ is known for his compassionate approach and strives to leave every customer feeling relieved and at peace with the work completed. His strengths on the job include successful trapping programs and quality repair work on damaged areas of homes where wildlife have gained entry.

TJ believes humane wildlife control is important because it helps reduce damage to homes and properties while also limiting the potential spread of diseases.

TJ’s Advice for Homeowners Dealing with Wildlife & Pest Issues:
“Hire a professional and stay off the internet.”

05/21/2026

Great review from Michael... "Very thorough review of what we needed, and very conscientious work done, often in bad weather!"

"Very thorough review of what we needed, and very conscientious work done, often in bad weather!"

05/19/2026

Today, our founder and president, John Hatfield, had the opportunity to attend the first Career and Community Day at Lansing High School. What started as a conversation about careers in wildlife services quickly turned into something much bigger.

Throughout the day, students asked thoughtful questions about wildlife, business ownership, public service, and what it truly means to build a career around something you care deeply about.

One of the strongest themes of the day centered around passion. John shared with students that, “When you find something that you’re passionate about, it changes the world and how you see it.” That message carried through nearly every conversation that followed. Students heard about John’s journey from studying wildlife biology to working with USDA Wildlife Services and Cornell University, eventually leading to the founding of Wildlife Resolutions. The conversations reinforced that careers are rarely a straight line and that many opportunities come from simply being willing to learn, adapt, and step outside your comfort zone.

Many students were surprised to learn that wildlife work is often less about removing animals and more about understanding behavior, solving conflicts, and helping people coexist with nature. Stories from the field helped bring that perspective to life. One example involved educating homeowners and students about beavers living in ponds. “People think the beavers are drowning, but they’re actually entering their lodge.” Moments like that demonstrated how education can completely change the way people perceive wildlife and the environment around them. Another message that resonated throughout the day was, “We focus more on letting both parties exist simultaneously.”

The conversations also focused heavily on communication and humility. John discussed the importance of having “adult conversations” during emotional or difficult situations and reminded students that professionalism is not about pretending to know everything. One of the more impactful statements shared during the event was, “Don’t be too humble to say you don’t know something and really learn a new skill and a new opportunity.”

Beyond wildlife and business, the event highlighted the importance of community involvement. Discussions touched on organizations like the Lansing Business Alliance and local sports clubs such as the Lansing Rod and Gun Club, reinforcing the idea that leadership and opportunity often begin at the local level.

By the end of the day, the conversations had shifted away from simply asking, “What job do you want?” and toward something much more meaningful: how to build a life centered around passion, purpose, and positive impact.

Thank you to Lansing High School for inviting Wildlife Resolutions to participate in such a meaningful event. We truly appreciated the opportunity to connect with the students and community.

05/15/2026

Meet our Pest Control & Contract Operations Supervisor, Norm!

Norm joined our team in 2022. He is a Certified Commercial Pesticide Applicator and a licensed Nuisance Wildlife Control Operator. Norm maintains annual OSHA safety training and stays current with Structural Rodent Management and Zoonotic Disease training. He specializes in cockroaches, ants, wasps, and mice.

Norm has been working in the pest control industry for the past 38 years. He got his start in his twenties when his mother’s friend started a pest control company and needed workers. Norm stepped up and has been building his knowledge and experience ever since.

One of the biggest challenges Norm has taken on during his career has been overseeing pest control operations for Cornell University—a challenging task for anyone!

Norm is known for his reliability and consistency in his work. He wants his customers to feel at ease and satisfied with the service he provides.

In his free time, Norm enjoys spending time with his family, as well as golfing and hunting.

One piece of advice Norm has for homeowners dealing with pest issues:
“It’s cheaper and more effective to hire a professional than to try dealing with pest issues yourself.”

05/13/2026

Spring is one of the most common times of year for raccoons to move into chimneys. Female raccoons are actively looking for warm, protected den sites to raise their young, and chimneys often resemble the hollow trees they naturally use in the wild.

If you hear scratching, chirping, whining, or movement coming from the fireplace or chimney, there is a good chance juveniles may be present. This is why it is important not to immediately seal or cap a chimney without a proper inspection.

One humane wildlife management technique sometimes used during this time of year is “eviction fluid.” The scent is designed to mimic the presence of a predator or danger to the juveniles, which can trigger the female’s natural maternal instinct to relocate them to a safer den site. The female will typically carry the young one at a time to an alternate location.

In the comments we've added a clip where you can hear juvenile raccoons vocalizing while the female remains nearby inside the chimney flue. These situations are extremely common during spring and early summer as wildlife adapts to suburban and residential environments.

05/08/2026

Meet our Wildlife & Pest Control Technician, Jason!


Jason joined our team in 2020 and is a licensed Nuisance Wildlife Control Operator and certified pesticide technician. He holds certifications in Structural Rodent Management, Structural Bird Management, and Structural Bat Management. Jason also completes annual OSHA safety training and stays up to date with zoonotic disease training. He specializes in pond management and other types of aquatic work.

Jason’s passion for wildlife started at a young age—he used to catch salamanders and (much to his mom’s surprise) leave them in his pockets for her to find while doing the laundry. He began working with wildlife professionally during his junior year of high school.

Known for his personable approach, Jason excels at connecting with customers. He takes pride not only in solving wildlife issues, but also in helping homeowners better understand the animals they’re dealing with—and how wildlife interacts with our environment, just as we interact with theirs.

Jason believes humane wildlife control is essential, as we will continue to expand into wildlife habitats. He focuses on finding ways for people and wildlife to coexist safely and effectively, creating solutions that work for everyone involved.

Fun Fact:
In his free time, Jason enjoys coaching his children’s sporting events. He’s also musically talented! He sang in an A ca****la group while attending Cornell University.

05/01/2026

Meet our Wildlife & Field Operations Supervisor, Matt!


Matt has been involved in wildlife work for over 25 years and has been with our team since 2016. He is a Licensed Nuisance Wildlife Control Operator, a Certified Commercial Pesticide Technician, a S.P.R.A.T. Level 1 (Vertical Rope Access) Technician, and a NYS Certified Sportsman’s Education Instructor. He also maintains annual OSHA safety training and stays up to date with structural bat, bird, and rodent standards, as well as zoonotic disease training.

Matt’s passion for wildlife started at a young age, when his grandmother used to pay him in cookies to catch snakes in her basement.

One of Matt’s strengths on the job is identifying smaller, less obvious issues and bringing them to the customer’s attention so they can be addressed before turning into bigger problems.

Fun fact:
Matt has a talent for flint knapping (making stone tools!) and enjoys spending his free time with his wife and their dog, as well as fishing.

Matt’s advice for homeowners:
“Don’t try to handle wildlife issues yourself unless you have proper training. It can make the problem worse and lead to more costly repairs—calling a professional when you notice a problem can save you a lot of time and money in the long run.”

04/28/2026

Bees, butterflies, moths, and even hummingbirds play a key role in helping our plants thrive by acting as pollinators.

They help plants reproduce by moving pollen from one flower to another. This is how we get fruits, vegetables, nuts, and seeds. In fact, about 1 in 3 bites of food we eat depends on pollinators. Without them, foods like apples, blueberries, cucumbers, and almonds would become scarce or disappear entirely.

But pollinators are in trouble. Habitat loss, misuse of pesticides, and climate change are all contributing to declining populations.

It’s important to stay calm if a bee is flying around you. Most bees are not aggressive and are simply looking for food or navigating their environment. Sudden movements or swatting are more likely to trigger a defensive reaction.

We can protect our homes while still respecting that the outdoors is home to many important species.

Pollinators aren’t pests! They’re essential workers in our ecosystem, and they need our support to keep doing their jobs.