WSSC Water Commissioners Approve Temporary Water Bill Amnesty Program to Assist Customers
‘Get Current’ Program Runs June 1 – June 30
Eligible Customers Receive Bill Credits and Waived Fees
Residential Water Service Turnoffs Temporarily Suspended During Amnesty Program
Laurel, Md. – April 19, 2023 – Working to help customers Get Current with delinquent water/sewer bills, WSSC Water Commissioners today approved a temporary water bill amnesty program for eligible customers with a delinquent balance as of May 1, 2023. The program, which will run the month of June, provides bill credits and 100 percent of late payment charges and turn-on fees waived for customers who qualify. During June, WSSC Water will temporarily suspend residential water service turnoffs to encourage program participation. As of late March, nearly 87,000 accounts are past due, totaling nearly $57 million – the vast majority of which are residential customers.
Eligible residential customers whose household income is below 150 percent of area median income* will receive the following benefits:
Ten percent bill credit for payment in full of delinquent amount and 100 percent of late payment charges and turn-on fees waived; and
Five percent bill credit for 50 percent payment of delinquent amount and successful completion of six-month payment plan. Upon completion of payment plan, 100 percent of late payment charges and turn-on fees are waived. The five percent bill credit is also applied after completion of the payment plan.
Residential customers above 150 percent of area median income are eligible for the 100 percent waiver of late payment charges and turn-on fees. Commercial and multi-unit residential accounts with master meters are also eligible for 100 percent of late payment charges and turn-on fees waived.
“We are pleased to offer this temporary amnesty program as the financial impact of COVID-19, coupled with economic uncertainty caused by current inflationary pressures, requires bold action to help our customers in need,” said WSSC Water Commission Chair Fausto R. Bayonet. “We encourage eligible residential customers to take advantage of the financial benefits of this program before it ends and turnoffs resume July 1.”
“I thank our Commissioners for approving this amnesty program as we continue to focus our efforts on expanding financial assistance programs for our customers,” said WSSC Water General Manager and CEO Kishia L. Powell. “Along with helping customers, the Get Current program is vital to fulfilling our public health duty by ensuring we recoup funds to invest in and improve our critical infrastructure.”
To learn more about WSSC Water’s Get Current program and to sign up to be notified when it launches on June 1,visit wsscwater.com/getcurrent. Information on other customer assistance programs can be found at wsscwater.com/assistance.
* Get Current 150 percent Area Median Income Limits by Household Size for Prince George’s and Montgomery counties.