08/20/2026
⭐ Another 5-Star Review for our Plumbing Team! ⭐
When a major drainage issue left this homeowner with water backing up into their basement, our team was ready to get to work. 💪
"I contacted a few companies when we found water backed up in our basement from a broken (offset) drainage pipe.
Although all of them were confident they could fix the problem, none were able to confidently give us an accurate estimate due to a variety of reasons: one didn't own the equipment necessary to accurately identify the problem - we would need to contact another company to do that.
Another didn't bring the equipment with them on the first visit, had to come back another day. Another took over a week to give us an estimate and only after I had called back to remind them.
Chuck showed up with everything he needed on the first day, explained his findings, provided the estimate, and fixed another minor issue for us, all on that first day.
Once we had decided to proceed with Fort Collins Heating and Air Conditioning, they were able to schedule the repairs within a week and completed them in one day, even though they discovered a second break farther down the same pipe (no one was able to get a camera past the first break on the initial inspection).
Repairing the drainage pipe required digging a pit in our lawn (with a sprinkler system) that was about 15 feet deep, near a large tree, and required moving a concrete pathway - all of which they did without causing any damage and any significant changes to the lawn.
Everyone I interacted with (sorry I don't remember all their names!) was extremely polite and friendly. The only thing I regret about the whole situation is that they weren't the first company I contacted, but they'll definitely be the first ones I reach out to if I ever need help again in the future.- John Parson"
Thank you John!
That’s the kind of experience we strive to provide every customer. 💙
