Quality Service Contractors

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Falls Church, VA
Quality Service Contractors

Providing p-h-c service & repair contractors with training, technology, and professional development, resulting in superior client value and satisfaction.

08/27/2026

Want your social media to do more than just get likes?

Join Quality Service Contractors (QSC) at PHCC CONNECT 2026 for Social Media That Works, featuring Jennifer McKee, Founder of Kee Hart Marketing.

Jennifer will introduce her proven 3S Framework—Show Up, Stand Out, and Scale—and share practical strategies that have helped hundreds of trades businesses attract better customers, recruit employees, and grow their businesses.

You'll learn how to:
✔ Create content that builds trust and visibility
✔ Use AI to simplify content creation
✔ Develop a social media strategy you can put to work immediately

📅 Wednesday, October 21, 2026
🕑 2:15–3:30 PM CT
📍 S203 D – CONNECT 2026

QSC members who did not attend Catalyst may qualify for additional CONNECT discounts. Contact Beth for details.

Register today and join us at PHCC CONNECT 2026!
Register here: https://phccconnect2026.eventscribe.net/

08/25/2026

Did you know many Quality Service Contractors (QSC) programs are available to all PHCC members?

You don't have to be a QSC member to benefit from QSC's business education and training. PHCC members can participate in many QSC programs, including leadership development, service management, customer service, financial management, and frontline service training. QSC members simply receive discounted pricing.

Whether you're looking to strengthen your team, improve operations, or develop stronger leaders, QSC offers practical training designed specifically for plumbing, heating, and cooling contractors.

Contact Beth Dobkin to learn how your PHCC chapter or business can bring QSC training to your team.

Email Beth at [email protected]

https://qsc-phcc.org/

08/20/2026

Finding your own path in a family business isn't always easy.

When Samantha Hager, Marketing & Operations Director at Nixco Plumbing, joined her family's business, she felt like she was living in her dad's shadow. Through Quality Service Contractors (QSC), she found something every emerging leader needs—a community of mentors, peers, and industry professionals who encouraged her to grow into her own leadership role.

Today, Samantha is helping to lead with confidence while continuing to learn alongside other contractors who are committed to building stronger businesses.

Whether you're the next generation in a family business or developing future leaders on your team, QSC provides the education, peer groups, and community to help you grow.

Watch Samantha's story and discover how QSC helps leaders find their own path.

Interested in learning more about QSC? Visit us online at
https://qsc-phcc.org/ or contact Beth [email protected]

08/18/2026

Join Quality Service Contractors (QSC) for three days of practical education, leadership development, interactive workshops, and conversations with contractors who understand what it takes to build and grow a successful service business.

Whether you're looking to strengthen your leadership skills, improve operations, explore new technologies like AI, or connect with peers who share your commitment to excellence, CONNECT is designed to help you return home with ideas you can put into action.

This year also offers a preview of what's ahead as Catalyst becomes part of CONNECT in 2027, bringing even more opportunities to learn, connect, and grow together.

Don't miss your chance to be part of one of the industry's premier events for service contractors.

📅 October 19–22, 2026
📍 PHCC CONNECT 2026

Register today and join the QSC community at CONNECT!
Register here: https://phccconnect2026.eventscribe.net/

08/13/2026

QSC Leadership Book Recommendation

Leadership isn't about having authority—it's about having the right motivation.

That's the message behind The Motive by Patrick Lencioni, a bestselling leadership author. Named one of Soundview Executive Book Summaries' 2020 Best Business Books, this short, story-driven read explores what it truly means to lead with responsibility, humility, and purpose.

Whether you're a business owner, service manager, or developing leader, The Motive offers practical insights to help you build a stronger team and a stronger business.

At Quality Service Contractors (QSC), we're committed to sharing trusted resources that help contractors grow as leaders.

Want more recommendations like this? Contact Beth to join the QSC Newsletter, where we regularly share leadership insights, business resources, and educational opportunities for service contractors.

Beth: [email protected]

08/11/2026

Attention Quality Service Contractors (QSC) members! Take advantage of the fantastic opportunity to attend PHCC CONNECT 2026, where you’ll gain access to practical education, innovative business strategies, and invaluable networking with service contractors nationwide.

🐦Early Bird Discount: Register by August 22 to enjoy a $100 Early Bird Discount, available to all attendees.

⭐Special QSC Member Savings: If you didn’t attend Catalyst, you qualify for $355 off your registration or more, depending on your membership level. If you didn't receive your unique registration code via email, reach out to Beth before registering.

Why Attend? This year, QSC members will experience something new at CONNECT, as it’s now a combined event with exclusive QSC opportunities packed with fresh insights, dynamic content, networking and fun. Don’t miss out on being part of our vibrant community!

Register before August 22 to secure your spot and these incredible discounts. And be sure to register for the "lunch n learn" hosted by QSC. We look forward to seeing you at PHCC CONNECT 2026!

To register visit https://phccconnect2026.eventscribe.net/
Contact Beth: [email protected]

08/10/2026

How are AI and changing customer behavior reshaping the home service industry?

That's the focus of our latest QSC Guest Blog, featuring Colleen Keyworth, Vice President of Online Access and a recognized leader in digital marketing for HVAC, plumbing, and electrical contractors. In this article, Colleen explores how AI is changing the way homeowners search for contractors, what that means for your business, and the practical steps you can take today to strengthen your online presence and earn customer trust.

At Quality Service Contractors (QSC), we're committed to providing members with practical business insights from experienced professionals who understand the unique challenges of running a service business. Our guest blog series brings together industry experts to share actionable strategies on leadership, operations, marketing, technology, and business growth.

Read the latest guest blog and discover how your business can prepare for the future of AI-powered search: https://qsc-phcc.org/blog/ai-and-the-future-of-home-services/

08/07/2026

The bigger your business becomes, the fewer people you have who can truly relate to the decisions you're making.

That's where a QSC Visionary Performance Group comes in.

These groups bring together growth-minded business owners who are committed to building stronger companies, developing better leaders, and creating businesses that don't rely on one person to keep everything moving.

Members openly share ideas, compare financial performance, solve operational challenges, and hold each other accountable—all in a confidential environment led by an experienced business coach.

You don't have to have all the answers.

Sometimes, the best next step is having the right people around the table asking the right questions.

If you're ready to build a stronger business and grow alongside other committed leaders, a QSC Visionary Performance Group is worth exploring.

Want to learn more? Contact Beth: [email protected]

07/30/2026

Get ready for one of the most unforgettable nights at PHCC CONNECT 2026! 🎉

Quality Service Contractors (QSC) is hosting the Service Contractors Networking Reception, and you're invited.

We'll kick off the evening by crashing the final 30 minutes of the PAC Reception, then keep the celebration going with a vibrant, music-filled social event featuring hosted wine, beer, desserts, and great company. (Liquor will be available for purchase.)

Whether you're a longtime QSC member or joining us for the first time, this is your chance to experience one of the most anticipated social events of CONNECT.

Bring your PHCC CONNECT badge, enjoy an evening with fellow service contractors, and make memories you'll be talking about long after the conference ends.

📅 Tuesday, October 20, 2026
🕢 7:30–9:00 PM CT
📍 Regency Ballroom – Hilton
Register here: https://phccconnect2026.eventscribe.net/

Come for the fun. Stay for the community. We can't wait to celebrate with you!

07/28/2026

QSC Leadership Tip of the Month

One of the simplest ways to improve communication is to end each day with a brief team recap.

Take a few minutes to review:
✔ Open service calls and ongoing jobs
✔ Customer follow-ups that still need attention
✔ Scheduling changes for tomorrow
✔ Parts, permits, or materials that could impact the next day's work

This daily habit helps office staff, dispatchers, service managers, and technicians stay aligned, reduces missed details during handoffs, and allows your team to start each morning with greater clarity and confidence.

At Quality Service Contractors (QSC), we believe strong service businesses are built through consistent systems, clear communication, and intentional leadership. Often, it's the small habits that prevent tomorrow's biggest problems.

This leadership tip was originally featured in the QSC Newsletter, where members receive practical business insights, leadership strategies, industry updates, and educational resources designed to help service contractors build stronger businesses.

To sign up for the QSC Newsletter and never miss a tip contact beth: [email protected]

Address

180 S Washington Street Ste 100
Falls Church, VA
22046

Website

http://www.qsc-phcc.org/

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