04/01/2026
This customer has had one of the "big box" plumbing companies coming out multiple times throughout the year to clear blockages in the main sewer line. It wasn't until they received a very large 5 figure estimate from them that they decided to ask around and with the help of a coworker, they gave us a call
We ran our sewer cable through the clean out at the house to clear the line and drain all the water and waste out to make the camera inspection as accurate as possible. With the use of the sewer camera, we could see a section in the pipe that was compromised, a broken joint near the city lateral.
We were able to restore service temporary service to the customer while waited for 811 to come out and locate the front yard.
With multiple lines utilities marked, we carefully excavated the area and indeed found that the 4" PVC broken at a tee. It was wrapped in caution tape as if it were broken when the house was built and they tried to bandage it to get by.
All that was cut out and removed and properly put back with new PVC and a clean out.
We compacted to soil with a gas-powered jumping jack to avoid the area settling and possibly breaking the pipe again in the future.
We were able to complete the work and save the customer literally thousands compared to the "big box" guys!