Ossa Studio

Ossa Studio Multidisciplinary design firm, approaching every project with a unique solution that turns each design challenge into the design directive.

We have an infectious passion for design, our work focuses on fulfilling our client's requirements through a dynamic design process and understanding of their goals. We are interested in the intersection of business, creativity, technology and culture to generate value and enhance experiences through the power of design. As a multidisciplinary design firm, we actively pursue a diverse range of wor

k, approaching every project with a unique solution that turns the constraints of each design challenge into the design directive.

AI is changing how we work, but knowing where to start can be the hardest part.This week, Jack Jack Ossa joined the Lead...
09/04/2026

AI is changing how we work, but knowing where to start can be the hardest part.

This week, Jack Jack Ossa joined the Leads Exchange Group for a conversation about AI tools in the workplace and shared the framework we’re using at Ossa Studio to think about AI adoption: Augment. Integrate. Customize.

From using AI to improve everyday tasks, to connecting it with our workflows, to building tools of our own, we’re continuing to explore how AI can support the way we design, collaborate, and operate as a studio.

Thank you to Leads Exchange Group and Alfred Williams & Company for hosting, and to Sean Edmiston and Mike Holland for the conversation.

Swipe through to see our AI Implementation Map →

08/27/2026

The Agent Behind Better Decisions

The Power of Design Podcast - Episode 116

AI agents can do more than simply answer questions. Ian Cromie explains how Breeez is developing agents that can recognize urgent situations, determine when a person needs to step in, and organize customer conversations into useful business information.

Those conversations can reveal why customers are calling, which inquiries matter most, and where a business may need to improve its marketing or customer experience.

Watch the full conversation:
https://www.ossastudio.com/thepowerofdesignpodcast/ian-cromie

08/26/2026

Missed Calls Mean Lost Leads

The Power of Design Podcast - Episode 116

A business can spend time and money generating leads, but what happens when nobody answers the phone?

Ian Cromie shares how some businesses miss a significant percentage of incoming calls and how AI can help capture those opportunities by answering, recording the information, and giving the team something they can follow up on.

Watch the full conversation:
https://www.ossastudio.com/thepowerofdesignpodcast/ian-cromie

08/25/2026

Three Questions Before Design

The Power of Design Podcast - Episode 116

Before design begins, asking the right questions can completely change the conversation.

Jack Ossa shares how questions about experience, budget, and the business itself can help uncover expectations and clarify what the project really needs. The goal is not simply to create something that looks good. The design should support the way the business works.

Watch the full conversation:
https://www.ossastudio.com/thepowerofdesignpodcast/ian-cromie

08/21/2026

Branding Shapes the Buying Journey

The Power of Design Podcast - Episode 116

Before building a website, Ian Cromie looks at something more fundamental: how customers actually experience the brand.

From visual identity and tone of voice to the questions people ask before making a purchase, understanding the buying journey helps create a website that matches what customers actually need.

Watch the full conversation:
https://www.ossastudio.com/thepowerofdesignpodcast/ian-cromie


ThePowerOfDesignPodcast, OssaStudio, IanCromie, Branding, CustomerJourney

08/20/2026

The Regret of Not Doing

The Power of Design Podcast - Episode 116

After asking people what they would regret if they only had a few days left, Ian Cromie noticed a clear pattern. People tended to regret the things they had not done.

For Ian, those conversations added a new dimension to how he approached life: prepare for tomorrow, while still enjoying the time you have now.

Watch the full conversation:
https://www.ossastudio.com/thepowerofdesignpodcast/ian-cromie

08/19/2026

The Cup of Tea Test

The Power of Design Podcast - Episode 116

What does a successful sale look like after the transaction is over?

Ian Cromie calls it his cup of tea test. If a customer would invite him back after experiencing the product or service, he knew he had done the right thing. That focus on listening, trust, and mutual value became a powerful source of recommendations and referrals.

Watch the full conversation:
https://www.ossastudio.com/thepowerofdesignpodcast/ian-cromie

What happens when branding, sales, marketing, and AI all start with the same question: what does the customer actually n...
08/18/2026

What happens when branding, sales, marketing, and AI all start with the same question: what does the customer actually need? Ian Cromie, President of Breeez, joins Jack Ossa to explore how small and midsize businesses can build trust, generate better leads, understand the customer journey, and turn everyday conversations into useful business insight.

They also discuss Ian’s career in sales, industry specialization, and why AI creates the most value when it solves a real problem.

The Power of Design Podcast - Episode 116
AI, Branding & Business Growth

Episode Page:
https://www.ossastudio.com/thepowerofdesignpodcast/ian-cromie

Address

1515 Mockingbird Lane Suite 7127
Charlotte, NC
28209

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

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+17048902053

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