10/05/2026
JUST WANT TO SHOW EVERYONE WHO COMES TO OUR PAGE HOW WE CONDUCT BUSINESS.
This is an actual group chat we have going with a customer this morning on a HUGE 5,000 sq. ft. repaint project.
Every single week, I talk to homeowners who tell me about horrible experiences they’ve had with contractors—poor communication, not showing up, unanswered questions, and never knowing what’s happening next.
You won’t have to worry about that with us.
We take our profession seriously because this isn’t just a side job for us. This is our livelihood. This is how we provide for our families, and our reputation means everything to us.
On our projects, communication is part of the job. My lead touches base with the customer every day before we leave to explain what we accomplished, what the plan is for the following day, and whether we need to adjust anything to better accommodate their family.
There may be hundreds of painting companies out there, but when it comes to large-scale repaints that require experience, organization, communication, and a proven process, Joshua Purvis Painting is built for it.
We don’t just want you happy with the finished paint job. We want you happy with the entire experience from the first conversation until we walk out the door for the last time.
THIS IS OUR CONVERSTION THIS MORNING ***
Good morning Mrs Dena hope YOU GUYS have had a restful weekend. I added my lead, Bryson, to this group chat so we can ensure your questions are answered as quickly as possible and maintain clear communication throughout the entire project. This also gives us an easy way to reach out if we have any questions or need additional information from you.
After 4:00 PM, my availability is usually limited while I pick up my kids and get ready for coaching, and I’m typically available again around 7:30–8:00 PM. During that time, Bryson will be available to assist with anything you may need.
Bryson will also touch base with you every day before we leave to update you on the progress we made that day and go over our plan for the following day. Communication is extremely important to us, and we want you to always know where we are in the process and what to expect next.
We also understand that you and your family are living in the home while we’re working. If we need to adjust the order of our work or make changes to better accommodate your family’s schedule, we’re more than happy to do that. Our goal is to make the entire process as smooth and convenient for your family as possible while still keeping the project moving efficiently
I spoke with the guys with your concerns so everyone is aware of what we need to do.
