08/09/2026
Sunday service call, and this one is a perfect example of why I started N-Sink Plumbing.
The customer had a tankless water heater throwing an error code and leaving them worried they were looking at a major repair—or possibly replacing the entire unit.
It would have been easy to walk in, see an older water heater throwing a code, and start talking about replacement. Unfortunately, there are companies out there where “you need a new one” becomes the answer before anyone takes the time to figure out what’s actually wrong.
That wasn’t the answer here.
We diagnosed the issue, performed some simple maintenance, reset the system, and got the water heater back online and operating.
No unnecessary replacement. No thousands-of-dollars sales pitch. Just fixing what needed to be fixed.
And that gets to something I want people to understand about N-Sink.
I started this company because I believe you can build an incredibly successful business without sacrificing honesty.
I want to build a company where our technicians never feel pressured to sell a customer something they don’t need just to hit a number. I want them to be paid well, treated with respect, have opportunities to grow, and be proud of the company whose name is on their shirt.
And I want our customers treated the exact same way.
If your water heater needs replacing, we’ll tell you. If it can be repaired, we’ll tell you that too. If the problem is something simple, like today’s call, we’re not going to turn a simple fix into a major job just because we could.
I want N-Sink to grow. I want trucks all over Southeast Texas and beyond. I want to create great-paying careers and build one of the strongest home-service companies in this market.
But I want to get there the right way.
Take care of your customers.
Take care of your employees.
Do great work.
Tell the truth—even when the truth means a smaller ticket.
I believe you can treat people right and build a great business.
The money will come.
Our reputation has to come first.