08/06/2026
We spoke with Brandon Collins, VP of Aces AC Supply, to talk about what it really takes to be a top-tier Customer Care Dealer for American Standard & Mitsubishi, and why Elite qualifies. To earn that status, a dealer like Elite AC and Plumbing has to meet a real bar (and we check every box!):
✅ Shows up to continuing education. Aces runs 18–20 trainings a year, and Elite’s always in the room
✅ Keeps an active, factory-enrolled service manager on the team
✅ Maintains a Google review score high enough to qualify — earned, not bought
Meeting that bar is what unlocks the payoff for YOU: as a Customer Care dealer, Elite gets direct access to Eric — the factory field service rep for the Austin market. When something’s tricky, Elite can get him on the phone or out to the job site to help resolve it. So instead of waiting days, we get answers fast and get your comfort back. 🔧
Proud of our partnership with Aces AC Supply right here in Austin, TX. This is what tier-one service looks like. ❄️