06/07/2026
Important Installation Notice & Operational Policy
To ensure a smooth installation experience, high workmanship standards, and fairness to all homeowners scheduled for the day, we kindly ask for your cooperation regarding our scheduling policies.
1. Arrival Windows (Not Fixed Times)
Our teams travel across Singapore daily. Despite moving off early from our factory, we frequently encounter unforeseen expressway accidents, heavy traffic, or roadworks that are entirely beyond our control. Because of this, our arrival timings are strictly estimated windows (e.g., 1 PM – 3 PM) rather than a fixed hour. If we are running behind due to road conditions, we promise to update you immediately.
2. The Domino Effect & The 15-Minute Waiting Limit
Our installers manage a tight, back-to-back daily schedule with multiple homeowners. When a customer returns home late, or if the first customer of the day fails to answer our phone calls or reply to our WhatsApp messages, our entire schedule is put on hold, and we are unable to proceed or accurately inform the next customer of our arrival time.
To prevent this domino effect and be fair to everyone, our team can only wait a maximum of 15 minutes past the scheduled slot before we must move on and reschedule your appointment.
3. Our Filter-Out & Mutual Respect Policy
We treat your home and your time with the utmost respect, and we expect the same professional courtesy in return. We maintain a strict zero-tolerance policy for abusive language or aggressive behavior—this applies both to our on-site installers and our admin team replying to your WhatsApp messages.
If you require a guaranteed, exact-minute arrival, or if you are unable to accept our estimated windows, waiting limits, and communication policies with mutual respect, we respectfully ask that you filter us out and explore other vendors that might better suit your specific needs.
Proceeding with this booking indicates that you have read, understood, and accepted these operational policies.
