06/10/2026
🌟 PBP 2026 Recap | Launch of coWELL and Keynote: The Future of Work is Human
What does it take to build a workforce that is not only ready for change, but able to thrive through it?
At People Behind People Forum 2026, Dr Phang Chiew Hun, Senior Advisor at Ngee Ann Polytechnic, reminded us that as technology reshapes work, organisations need to build both technological and human capabilities.
Her keynote, The Future of Work is Human, explored an often-overlooked dimension of transformation: Whether people have the energy, confidence and support to adapt, learn and contribute. One key message was “functioning is not the same as flourishing”. Employees may continue to deliver while carrying significant strain. For leaders and HR professionals, this means looking beyond outputs to notice changes in behaviour, listen with care and act early.
Dr Phang also highlighted the importance of human literacy: The ability to notice, listen, have difficult conversations and support people through change. These capabilities complement digital literacy and are increasingly important as workplaces evolve.
The session also marked the launch of Ngee Ann Polytechnic’s Centre for Workplace Well-Being (coWELL), which aims to strengthen workplace well-being capabilities through practical training, programmes and initiatives that respond to the realities of organisations and their people.
Together, the keynote and coWELL launch reinforced a simple but important idea: Transformation is not only about changing technology, processes or roles. It is about creating the conditions for people to adapt, contribute and thrive.