16/08/2026
Adele and I have just got back from the Laser Plumbing & Electrical Australasian Conference for 2026, held in Fiji over the past few days.
We were thrilled to have won the Customer Service Excellence Award for Laser Electrical NZ.
A huge reward for the commitment and great efforts of our team.
It also tops off a very special year for our business, as we celebrate 40 yrs in business, serving the HBC.
It is hard to believe that this all started in 1986 when I started out on my journey of being a self employed electrician.
Our descion to join Laser Electrical in 2008, was one that gave us a great boost and one which we have never regretted.
The support of the other Laser business owners and our own performance group has been amazing.
Winning the Customer Service Excellence Award is a huge honour and we were also a finalist for the Sales & Marketing Excellence Award, both awards, very important to us.
I would like to thank our customers, who take the time to reply to our brief NPS questionnaire. (Net Promoter Score) giving us consistent 10 out of 10 for our performance and also taking the time to give us positive Google reviews.
I also want to thank my team. It is due to their effort and continued dedication to do every job to the highest standard, that we won us this award.