16/07/2026
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*Polite Request*
We recently quoted a large job for a school.
Not only did Pash go to look at the job on one of the hottest days of the year after a full day hanging Oak doors , but we also asked another local Plumber to meet him there too as it was to be a double handed job.
They were there over an hour, thats 2 hours labour.
Then Pash and l worked out all the prices at home that evening, which took another hour as some materials required a bit of homework. That was another 2 hours labour, the other Plumber needed to do homework on the materials he was providing and fitting too, that was at least Β½ an hours labour if not more.
I then did a full, very indepth written estimate the next day ( with it being for a school ) which was another hours labour.
So in total, 5Β½ full hours of labour that we didnt charge for..
The school , who recieved their written estimate the very next day after our visit, never even acknowledged the estimate, just read it, and that was that.
It just expired 2 weeks later, without any feedback or anything from the school headmistress or caretaker (who had initiated the estimate visit)
We even sent our generic " lm sorry we were unsuccessful on this occasion " email and message, which again, was just read and not acknowledged in any way...
All we can say is, basic manners cost absolutely nothing, and all we ask for, is a very simple and quick message, to say "thankyou for your time, but its too expensive"
We pride ourselves in our customer care, we are always very responsive, always pleasant ( even when sometimes, the person on the other end of the phone doesnt deserve it..) and we even reply to messages out of our working hours if someone needs reassurance or help..
Obviously, we sometimes dont have quotes accepted, thats part and parcel of being a small business, but to not even thank us for our time and acknowledge it, is down right rude.
So please, if we are lucky enough to be considered to give you a quote, and its too much, or you just dont like us lol, just use the same method that you did when you first contacted us, and let us know..we are only offended by ignorance, not rejection β€οΈ