Cottsway

15/10/2026

❄️ Colder weather is on the way. Is your outside tap winter-ready?

When temperatures fall, water left in outside taps can freeze and expand, potentially causing burst pipes and unexpected damage. If you have an outside or garden tap, now is the perfect time to turn it off and isolate it for the winter.

💧 Swipe through for our top tips on protecting your tap and avoiding problems this winter.

02/10/2026

Have you heard of the Together with Tenants Charter?

Led by the National Housing Federation, the Charter is all about giving customers a stronger voice and ensuring you can influence the services we provide.

Each year, we work with our customer Scrutiny Group to review how we're performing against the Charter. Our latest self-assessment is now available to read. As always, if you have any feedback please get in touch.

📖 Read it here: https://orlo.uk/zWRie

01/10/2026

🔎 New information page available

Looking for information about Cottsway's services, performance and decision-making?

As part of STAIRs - the new Social Tenants Access to Information Requirements – we’ve set up a webpage bringing key information together in one place.

Visit 👉 https://orlo.uk/2CBAT

You can also find out about the service standards you can expect to receive from us, and what we expect in return from our customers, and see latest annual information about where we’ve spent money, and the work we’ve done, in our Customer Charter and Annual Report.

Visit 👉 https://orlo.uk/bLTGK

30/09/2026

📢 We're hiring: Asset Officer

Join us and play a key role in managing housing disrepair claims, supporting planned investment programmes, and helping us deliver safe, well-maintained homes for our customers.

We're looking for someone with experience in housing, a good understanding of disrepair processes and housing legislation, strong Excel and data analysis skills, and excellent communication abilities.

This varied role includes managing cases, coordinating responses to property-related insurance claims and complaints, supporting procurement and contract administration, and helping manage major property incidents.

✅ Housing sector experience essential
✅ Strong Excel and analytical skills
✅ Excellent communication and organisational skills
✅ DBS check required

Interested? Apply today at https://orlo.uk/zl8rL

21/09/2026

We're looking to recruit a Wet Trade Operative (General Builder) to join our Property Services Team, carrying out repairs and maintenance across our domestic properties.

🔧 What you'll need:

• A broad range of building skills, including bricklaying, roofing, plastering, drainage and groundworks.
• Experience carrying out repairs and maintenance to domestic properties.
• The ability to deliver high-quality work to a high standard.
• Vinyl sheet flooring skills would be an advantage, but aren't essential.

🤝 About you:

• Customer-focused with excellent communication skills.
• Able to build positive relationships with customers and colleagues.
• Comfortable using mobile devices and basic IT systems.
• Full driving licence essential.

Interested in a role where your skills can make a real difference to customers' homes?

👉 Apply now: https://orlo.uk/pVxAe

16/09/2026

Our 2025-26 annual reports are now available online.

Explore our achievements, performance and activities from the past year, alongside our audited statutory accounts and Tenant Satisfaction Measures Customer Voice report.

📖 Read more: https://orlo.uk/lo9L1

11/09/2026

Our Scrutiny Group, made up of Cottsway customers, recently carried out a follow-up review of our Empty Homes Standard to assess the progress made against recommendations from their 2021 review.

The Group found that most of the original actions have been delivered. They also recognised that changes in legislation, regulation and industry best practice mean the Standard would benefit from further updates to keep it relevant and effective.

We're now considering their latest recommendations and will be exploring opportunities to make further improvements.

SERVICE UPDATE: Our phone lines and contact systems are currently unavailable. We apologise for the inconvenience and are working to restore services as soon as possible. 

07/09/2026

Your feedback helps us improve. Every quarter, independent research company Acuity surveys a random selection of customers to gather their views on our services.

A big thank you to everyone who shared their feedback recently. You can read our latest Tenant Satisfaction Measures results at: https://orlo.uk/A4AEk

02/09/2026

It's starting to feel a bit chillier outside today! We know we're only just in September, but now is a good time to test your heat is working properly.
➡️ Check your boiler is starting up and your radiators start to heat
➡️ Look out for any error codes
📢 Contact us if you spot any issues.

Request a repair online: https://orlo.uk/3MSf7

Or you can call: 01993 890000

28/08/2026

Please note that our offices will be closed on Monday 31 August.

We hope you have a great Bank Holiday weekend. For emergency repairs or urgent issues during this time, please call our out-of-hours service on 01993 890000.

We will reopen as normal on Tuesday 1 September.