Providing all aspects of interior and exterior decorating services including wallpapering! Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY – BY USING THE SERVICES OF THE WRIGHT LOOK YOU ARE ENTERING INTO A CONTRACT WITH US AND AGREEING TO THE FOLLOWING TERMS AND CONDITIONS.
‘We’, ‘us’ and ‘our’ means of The Wright Look. ‘You’, ‘the client’, ‘the customer’, ‘your’ means the
person who requested our services and enters into this contract.
• The agreed final quote represents a written contract for the exact work to be completed at the price quoted.
• Any agreement made verbally is not covered by the contract unless it has been written into said contract.
• The agreement is made between The Wright Look and the client. The client is identified as the person who requested the quotation
• The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to accept these terms and conditions.
• Please check your quotation carefully.
• Payment Terms; Our payment terms are detailed within or at each quotation. A deposit of 10% may be required prior to works, with the remainder being paid immediately upon completion of works.
• As part of our commitment to providing excellent customer service we aim to ensure that we deliver a high standard of service and workmanship and that the customer is completely satisfied with the works carried out under the terms of the agreement. If you are not satisfied with the standard of work for whatever reason, we will endeavour to remedy the issue. Any grievances should be brought to our attention, within 5 days of the completion of works.
• All necessary equipment can be provided by us, However paint, wallpaper paste and other materials must be provided by the customer as detailed when quote is given.
• Any quote or estimate is subject to revision if there are any changes to the nature or extent of the requested work.
• It is the responsibility of the client to ensure that all valuable and/or fragile items, pictures and other wall-hangings and electrical goods are removed from the rooms that works are to be carried out.
• Assistance can be provided with the repositioning and/or removal of bulky furniture items and white goods, but will incur an additional charge. We reserve the right to decline to move white goods if the condition or position of the plumbing may incur a higher than normal risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk.
• If the removal and reinstatement of radiators is required, you will be informed during the quote where possible and it is the customer’s responsibility to ensure that this is completed prior to our agreed arrival.
• Any items that are unable to be moved from the working areas will be suitable covered, but will remain in place at the customers own risk.
• Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed after such a request.
• During external decoration, we may require access within a lawned or bedded area. Although we will endeavor to be as careful and considerate as possible, the use of access equipment and the process of works may cause some temporary damage to these delicate areas.
• We will not decorate any surface that we good reason to suspect is asbestos. The removal of asbestos if required by the customer is to be completed by qualified specialist.
• We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests with the proviso that the financial cost of any loss or damage to tools while left on site may be charged to the client.
• The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.
• Payments are to be received in full as per the quotation. Failure to comply may lead to court proceedings.
• As some jobs can over run due to reasons beyond our control, we reserve the right to postpone start date of works, with a minimum of 24hrs notice. Should such a delay occur we will do our best to agree an alternative start date as close as possible to the original. In the event of such a delay we would not accept any costs, charges or penalties.
• The customer named within the accepted quotation or instruction has the right to cancel the works at anytime prior to the start date. However if a cancellation is received less than seven days prior to the start date, the customer will loose their deposit. The Wright Look
