17/01/2026
On the lookout for a Helpdesk Administrator Apprentice something ideal for someone at the early stages of their career
Location: Egglescliffe, TS16 Postcode
Salary: Apprentice minimum rate
Apprenticeship: Level 3 Business Administration
As a Helpdesk Administrator Apprentice, you will support the day-to-day running of our maintenance helpdesk, ensuring jobs are logged, engineers are coordinated, and customers are kept informed.
Youβll be trained and supported throughout your apprenticeship while gaining real, hands-on experience.
Key responsibilities include:
- Logging reactive and planned maintenance jobs
- Answering incoming calls and emails professionally
- Scheduling engineers and subcontractors
- Updating job statuses and closing works
- Uploading documentation (job sheets, certificates, photos)
- Supporting invoicing and job completion processes
- Maintaining accurate records on internal systems
- Liaising with engineers, managers, and clients