Hughes Heating Services Ltd

02/12/2025

The management and staff at Hughes Heating are deeply disappointed by the misleading and exaggerated allegations, as well as several outright falsities, published in the local press today.
This is in addition to the same claims made using misleading photos posted on a local Facebook group, for incomers to Shetland. As the complaint was considered closed through official channels, we chose not to respond.
Given the allegations went through a significant and rigorous dispute resolution process, and involved an MSP, and senior management at national level of the scheme, we are more than assured that the remedial work we offered, is what would be reasonably expected in this situation.
With nearly 2000 customers and over 4500 completed projects in the last 15 years, from tap washers to dual domestic ground source projects, we have worked tirelessly and sometimes beyond the limits of endurance, to keep our customers happy and warm and with some of the best-quality domestic heating systems that can be achieved today.
We are absolutely NOT perfect, and we have made many mistakes over the years, but we have NEVER refused to return to snagging or remedial works post-installation and we have worked closely with Warmworks on this alleged complaint.
There were minor leaks (by our definition and by the wider standards in the plumbing and heating industry) during the installation due to leaking fittings on pipework. As our engineers were on site, they were able to promptly fix the leaks within minutes, ensuring minimal water damage to the ceiling and walls. This was dried out overnight, and the following day a satisfactory test of the Epson printer was carried out by the client.
Post-installation, it was amicably agreed with the customer, that we would send a painter to tape, fill and paint the minor areas of aesthetic damage.
Subsequently, the customer refused our painter who had already purchased the minor amount of materials required for the job, claiming to have completed the work themselves.
Following on from this, the customer then decided that the minor damage sustained now warranted a new ceiling, flooring and replacement printer.
However the client wanted ‘compensation’ rather than the remedial works carried out. Without evidence and just cause for his demands, the complaint was justifiably closed down by the relevant managing agents and by us, as the installers.
We have photos, videos, statements, registrations and certificates that directly disprove many of the false allegations made by the customer and testimony from other trade companies that would not return to the property having worked previously for the customer.

A photographer is calling for compensation after claiming workmen installing a heating system caused a flood that damaged his professional printer.

17/10/2024

𝐋𝐨𝐨𝐤 𝐚𝐟𝐭𝐞𝐫 𝐲𝐨𝐮𝐫 𝐡𝐞𝐚𝐭𝐢𝐧𝐠 𝐞𝐪𝐮𝐢𝐩𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐤𝐞𝐞𝐩 𝐜𝐨𝐬𝐲 𝐭𝐡𝐢𝐬 𝐰𝐢𝐧𝐭𝐞𝐫.⁣
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With winter approaching we want to make sure customers are getting the full benefit from the district heating scheme. If your system is working properly you will have radiators heating up quickly, they will be hot to touch and you will have instant hot water which should never turn cold when being used.⁣
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We have been doing regular maintenance on the network to try and ensure we keep a constant uninterrupted supply to our customers throughout the winter. ⁣We don't plan to have any further shutdowns.
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If you do experience any problems with your system it may be faulty. Please remember we do not own or operate any of the heating equipment in your home or property. ⁣
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If you are a private property owner this belongs to you and is your responsibility. If you are a tenant this will belong to your landlord which might be Hjaltland Housing association or the SIC Housing department. If you're a tenant and are unsure when your equipment was last serviced we advise you to contact your landlord.⁣
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It is the property owners responsibility to ensure the heating equipment is regularly serviced and checked by a qualified plumber. We advise all customers to make sure this is done at least once a year as it can prevent major repairs and ensures your heating system is always working at full efficiency. It's a good idea to have it checked at this time of year if you haven't already done so.⁣
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If you have any questions about looking after your system you can call us on 01595745151. If you see this message please check with elderly relatives or neighbours with district heating who might not have facebook to make sure their equipment is being looked after.

13/09/2024

27/03/2024

Good advice from George Robertson

💡 Do you pay for your energy by direct debit? Make sure you submit your most up-to-date meter reading to your energy supplier before 1 April 2024.

This is to ensure you pay the correct rates for all the energy you use after the prices decrease.

25/03/2024

Doocot Artisan Bakery is live on facebook!

Micro-bakery based on the Westside of Shetland. Producing yeasted and sourdough breads, sweet and savoury.

Using REAL BREAD ethos of water/yeast/flour/salt. Offering international recipes from Eastern Europe, Scandinavia, Western Europe, and Japan!

24/03/2024

02/03/2024

It's the weekend again and we've just had a big delivery of freshly baked bread from the Doocot Bakery 🌟

Focaccias, Sourdough, Rye & Caraway, Cypriot Coriander & Onion Bread, White Cobs and Malted bread to 🥖🍞

The perfect pairing to go with fresh Mussels which are also available at Scoop 😄❤️

04/02/2024

26/10/2023

As proud supporters of the Shetland Community School of Ballet, we would encourage you to get your tickets for the show!

The show opens with the story about “Goldilocks and the Three Bears” with some little additions to the story. This is danced by the very youngest in the school and some of the older pupils in the main parts and is a bit of fun. This will appeal to the younger members of the audience.

Straight after Goldilocks, there is a performance of two pieces by two of the school’s older pupils Jess Cormack and Kanchana Walls. This is called “A Tribute to Galina Samtsova”, a rather famous ballerina who Matthew first met when she guested with the Royal New Zealand Ballet in 1980 and then in London regularly. She was Director of The Scottish Ballet and sadly died last year. She was an incredible artist in her time. This piece uses the ballet music from the ballet section of Gounod’s opera ‘Faust’. This is the last performance as both young ladies will be going to university next year.

Again, straight after this piece is an upbeat jazzy number, performed by the older pupils, to the amazing David Bowie’s “Let's Dance”. This is a short energetic piece stemming from the Jazz classes that the school runs on Saturday afternoons during the school’s terms.

After the interval, comes Enchanted Isle, which is a love story danced by the older pupils. A poet is shipwrecked on a mysterious island inhabited by peerie devils and a band of fairies, ruled over by a rather nasty Fairy Queen, and the fairies are not all they seem...... The poet falls for the Fairy Queen but doesn’t bargain on the love showed to him by a jealous fairy. This ballet is set in the mid 1800s, when men did not perform in ballets, it has a twist at the end.

“I was really chuffed to find two complete sets of ballet music for this show. The one I’m using for Goldilocks is called The Red Poppy written by a German composer Reinhard Gliere. Then the stunning music for Enchanted Isle written by Arthur Sullivan, who worked with William Gilbert creating wonderful operettas.” Bowies' music speaks for itself, and Gounod’s music is just glorious.” Matthew Lawrence

31/03/2022

Remember to submit readings today!!

20/02/2022

It really is worth examining all the options available to you now, it can take a number of weeks/months to put things in place, whatever route you take, so now is the time to plan for next winter.

SHETLAND Islands Council is encouraging households who might be struggling with energy costs to consider applying for assistance from the Home Heating Support Fund. The Home Heating Support Fund provides financial relief to Scottish households experiencing significant financial...