13/03/2025
We are currently recruiting for a Control Room Manager to join our friendly team.
Job Outline:
The Control Room is the hub for taking calls from customers, distributing work to drivers, processing and invoicing orders and controlling the Weighbridge. You will be required to manage a team of five control room staff and liaise closely with the Transport Department to ensure the smooth running of jobs from enquiry to completion.
We operate Weighsoft bespoke software (for which training will be provided).
As manager of the department you will be required to oversee the control office staff and ensure the smooth flow the operation. It is a busy and lively environment and you will also be required to respond to new and existing customer enquiries by phone and email whilst overseeing your department. The Control Office is sales based so you will be expected to up sell all aspects of the company services to customers at all times. You will be expected to ensure personally and that your team produce exceptional levels of accuracy at all times.
Accountability
You will report to the Group Operations Manager but also liaise closely with the other department managers and company Directors.
Duties & Responsibilities
Full management responsibility for the control office staff
Inputting office staff hours/holiday requests
Answering incoming calls from new and existing customers.
Booking customer orders onto the skip operations system.
Applying to local authorities regarding road permits.
Liaising with the transport router for ETA’ when necessary
Completing daily invoicing on our system.
Covering the Weighbridge office as required.
Working with other department managers to ensure the smooth running of the department and company as a whole.
Other office duties as required.
Attending company events as needed throughout the year.
Personal Specification
Previous management experience (minimum 2 years)
Good computer skills (training on Weighsoft will be provided)
Ability to stay calm under pressure
Positive working attitude, friendly phone manner
Excellent multi-tasking
A great team player
Able to show initiative
Own transport to and from work is essential as we are not on a public transport route
Hours – Monday to Friday 8am to 5.30pm
Simply scan the barcode below and apply via Indeed or send your covering letter and CV to [email protected]
