10/10/2026
A fair question came up this week: "You're a one-man band. What happens if I'm on your care plan and you're away, or can't get to me straight away?"
Here's my honest answer. If your boiler broke down tomorrow and you weren't on a plan, would you ring me and wait for me anyway?
If the answer's yes, the plan doesn't change the wait. It changes what happens when I get there. On Essentials there's no call-out fee, however many times you need me, and you get 10% off parts and labour if it needs a repair.
A few other things worth knowing:
1. No heating or hot water? You go to the front of my list.
2. It's always me. The engineer who serviced your boiler is the one who turns up.
3. Essentials is rolling monthly. If I ever let you down, you can cancel.
And your annual service is included after 12 monthly payments, which gives your boiler the best chance of getting through winter without needing me at all.
All the details:
https://boilercraft.co.uk/our-care-plans/
(link in my bio too)
Diolch,
Tom