Catalyst

Catalyst Catalyst delivers specialist drainage, water supply, subsidence investigation, home emergency and en

Catalyst provides a value added service in the management of insurance claims in order to facilitate speedy and satisfactory outcomes for all stakeholders.

Catalyst Services UK is growing.Thanks to business expansion and new client opportunities, we're recruiting across our c...
28/05/2026

Catalyst Services UK is growing.

Thanks to business expansion and new client opportunities, we're recruiting across our claims handling teams — looking for the right people with insurance claims experience or product technical expertise, and a positive can-do attitude.

Our clients include some of the largest UK insurers and loss adjusters, and they trust us with technically complex claims outcomes across drainage, off mains, water mains, and subsidence.

Roles we're recruiting for:
• Property Claims Handler
• Senior Property Claims Handler
• Technical Claims Handler
• Subsidence Claims Handler

What we're looking for:
✔️ Experienced report writers in underground services — drainage and water mains
Claims handlers with a strong drainage and water mains background
✔️ Subsidence claims handlers with an understanding of site investigations, monitoring, mitigation, and reporting
✔️ Strong claims handling experience — validation, customer communication, SLA awareness
✔️ Customer care and communication at the heart of the role — clear, calm handling of every interaction, with awareness of vulnerable customers

What we offer:
👍 Competitive salary and benefits
👍 Ongoing technical training and accreditation support
👍 Career development with a specialist insurance supplier
👍 Claim ownership — we trust our people to manage each claim

If you have the expertise, and the drive to match, send your CV to [email protected] or use the form on our careers page. We'll get back in touch.

Take a look at our careers page for more about working at Catalyst: https://catalystservicesuk.com/careers-at-catalyst/

Collaborating to share information and insights will be vital to respond effectively to subsidence in the face of climat...
28/05/2026

Collaborating to share information and insights will be vital to respond effectively to subsidence in the face of climate change.

Catalyst director Paul Duddle made the point at the I Love Claims subsidence conference at the end of April.

He was a member of an expert panel in his role as chair of the Subsidence Forum.

Which perfectly reflects our desire to collaborate across all the services we provide for the insurance industry. Catalyst MD Brad Jackson says:

“Sharing experiences helps us all refine the way we support subsidence claims customers now, while continuously improving how we respond to emerging subsidence threats.”

Read our full conference report.

https://catalystservicesuk.com/skills-renewal-vital-to-counter-subsidence-threat-catalysts-paul-duddle-tells-conference/

Meet Obi. He’s a leak detection sniffer dog.He can smell treated water leaking from underground pipes. Helping Wessex Wa...
27/05/2026

Meet Obi. He’s a leak detection sniffer dog.

He can smell treated water leaking from underground pipes. Helping Wessex Water to save millions of gallons of water a year.

Okay – so Catalyst doesn’t have any canine colleagues. But we’re pretty good at finding water leaks too.

That doesn’t just save property owners water. It also protects their homes from serious damage.

Minimising the cost of insurance claims, and saving a whole lot of pain.

Read our article to find out more.

And if you want to sniff out the leak detection experts – call Catalyst: 0333 004 8008.

https://catalystservicesuk.com/sniffer-dogs-hidden-leaks-and-why-detection-is-not-simple/

Skills development is urgently needed to make best use of emerging technologies to counter subsidence.That’s the message...
22/05/2026

Skills development is urgently needed to make best use of emerging technologies to counter subsidence.

That’s the message Catalyst’s ops director Paul Duddle had for delegates attending a national conference on the top this month.

He was speaking on an expert panel at the I Love Claims specialist subsidence conference in his capacity as chairman of the Subsidence Forum.

The conference heard the volume of available subsidence data has grown massively in recent years.

So much so, there needed to be a big skills push to keep up – especially as climate change is expected to increase the subsidence challenge.

The role of AI, increased use of satellite systems and innovation in process as well as data capture were also debated.

Read our article to find out more.

https://catalystservicesuk.com/skills-renewal-vital-to-counter-subsidence-threat-catalysts-paul-duddle-tells-conference/

ESG stands for ‘environmental’, ‘social’ and ‘governance’. Here at Catalyst, it stands for being a good neighbour, show...
20/05/2026

ESG stands for ‘environmental’, ‘social’ and ‘governance’. Here at Catalyst, it stands for being a good neighbour, showing concern for others, and doing the right thing.

It also means supporting colleagues and helping communities in practical ways. It’s why we have a Catalyst Community Fund that helps good causes suggested by colleagues and service partners. That includes:

🥫 Donating to foodbanks
👚Collecting clothes for people who’ve experienced domestic abuse
💝 Gifting Easter Eggs to children
💸 And supporting The Insurance Charity

To find out more, read our article about the Catalyst Community Fund.

Insurance claims can be complicated. The simple answer is to combine expert knowledge and a smart, integrated service re...
15/05/2026

Insurance claims can be complicated.

The simple answer is to combine expert knowledge and a smart, integrated service response.

For insurer companies and loss adjusters, cross-disciplinary technical support creates:

Clearer communication
Fewer handoffs
Faster access to the right support from first notification to claim closure
Happier claims customers

Catalyst brings together joined-up specialist services across drainage, water supply, leak detection, and subsidence investigation.

When one issue leads to another, or when the root cause isn’t immediately obvious, it makes all the difference.

Find out more here: https://catalystservicesuk.com/sector/insurance/

We’re always learning.Which is why Catalyst’s Brad Jackson and Paul Duddle are attending , one of the big insurance con...
13/05/2026

We’re always learning.

Which is why Catalyst’s Brad Jackson and Paul Duddle are attending , one of the big insurance conferences of the year.

Top speakers on topics from cyber insurance to latest tech to optimise insurance services are on the agenda.

All ideas gratefully taken in and put to good use on behalf of Catalyst clients and claims customers.

For Water Saving Week, it is worth remembering that even a small leak can add up to a big waste of water.It can also be ...
07/05/2026

For Water Saving Week, it is worth remembering that even a small leak can add up to a big waste of water.

It can also be costly, for bills and property damage 💧

Waterwise says a dripping tap can waste a whopping 1,424 litres of water a year. That’s enough to fill:

🛁 11 baths
🧼 147 washing up bowls
🫧 116 dishwasher cycles

A leaky toilet cistern can waste a staggering 200-400 litres a day if left unchecked.

And if the leak is hidden inside or beneath a building, it can cause huge damage.

It’s why expert leak detection matters.

Catalyst provides a comprehensive leak detection and repair service for water supply pipes, for insurance companies and others.

We locate escape of water quickly and with as little disruption as possible, before repairs are carried out to safeguard a property.

Find out more about our leak detection service: https://catalystservicesuk.com/service/leak-detection/

Catalyst was pleased to be part of the I Love Claims Specialist Subsidence Conference at the British Motor Museum, Gaydo...
05/05/2026

Catalyst was pleased to be part of the I Love Claims Specialist Subsidence Conference at the British Motor Museum, Gaydon on Thursday.

A big thank you to the ILC team for bringing the industry together for such an important conversation. Look out for their event report, which will summarise debate comments and key findings from the conference.

Catalyst operations director Paul Duddle joined the expert panel in his role as chair of the Subsidence Forum, helping to explore some of the biggest issues facing insurers right now, including:

⚠️ The current subsidence surge
🛰️ Data and satellite tracking of future trends
❗ Key challenges for insurers
💡 Innovation and emerging solutions

Catalyst’s BradJackson also attended, joining the conversation and sounding out opinions on key subsidence priorities for the months ahead.

Catalyst’s operations director, Paul Duddle, is contributing to improving awareness of latest thinking on subsidence.He ...
30/04/2026

Catalyst’s operations director, Paul Duddle, is contributing to improving awareness of latest thinking on subsidence.

He was a member of an expert panel as chair of the Subsidence Forum at the I Love Claims Specialist Subsidence Conference being held today.

The event at the British Motor Museum, Warwickshire, is bringing together technical and insurance professionals to discuss key challenges and innovative solutions most likely to overcome them.

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Gatehead Business Park
Oldham
OL35DE

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+448008708080

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