29/09/2026
Had one of those slightly surreal customer calls today 😂🌱
A lady rang looking for an end-of-season cut on both her front and back lawns plus some weeding.
Before I’d even seen the job, knew the size of the gardens, knew the condition of the grass or had the chance to price it up, she told me on the phone:
“£30 is all I’ll be paying if you want the job.”
I politely explained that unfortunately it doesn’t really work like that. Customers are absolutely entitled to have a budget, but as the business carrying out the work, we still have to assess the job and decide what we would charge for doing it.
She told me that Age UK had advised her not to pay more than a certain amount, which is absolutely fair enough if that’s the guidance she’s been given.
What was slightly amusing was the idea that this then meant independent gardening businesses had to accept that figure too 😂
It would be a bit like walking into Costa, seeing a coffee for £3.80 and saying:
“I’ve been advised not to pay more than £1.50 for a coffee, so that’s all I’ll be paying.”
I’m not entirely sure Costa would accept the new pricing structure.
The conversation became even more bizarre when I was then told that charging more than £30 would mean I was “ripping people off”, and that I had apparently been very rude on the phone.
All while I was being as polite as ever and simply explaining that businesses set their own prices. 😂
Gardening businesses have vans, professional machinery, fuel, insurance, wages, maintenance, tax and plenty of other costs behind the scenes.
Customers are completely entitled to say, “That’s more than I want to spend.”
And businesses are completely entitled to say, “Sorry, we can’t do it for that price.”
No drama required. 🌱
Just another little glimpse into the glamorous world of running a gardening business 😂