https://www.prestigeflow.co.uk/

Prestige Flow, 28 Darfield Way, London (2026)

02/11/2025

🚨EMERGENCY CALL OUT 🚨

Issue: Blocked Stack Pipe

Report:
Attended site to investigate a reported blockage in the stack pipe.
Access was created into the external stack pipe serving Flats 20A and 20B. A CCTV inspection was carried out; however, visibility was limited due to waste water being held within the stack pipework.

It was observed that whenever Flat 20A discharged water or flushed the toilet, waste water would back surge into Flat 20B. This resulted in sewage flooding within Flat 20B, contaminating the carpets and saturating the bathroom flooring.

A chain machine was deployed to mechanically clear the blockage, during which a large quantity of baby wipes was recovered.

The stack pipe was traced to a manhole located on the ground floor. A further CCTV inspection from this point revealed fractured pipework within the system, which was contributing to the blockage.

A high-pressure water jetting unit was then set up. Once the water tank was filled, the pipeline was jet blasted to remove the obstruction. During this process, two large cracked sections of pipe were successfully dislodged and recovered from within the 4-inch pipeline.

A final CCTV inspection confirmed that the entire line was now clear and flowing freely.

Job completed

02/11/2025

🚨EMERGENCY CALL OUT 🚨

Issues Identified
1. Leaking sink
2. Worn sink tap – upper kitchen floor (Replaced)
3. Worn sink tap – lower kitchen floor

Report:

1. Leaking Sink
Investigated and identified a leak originating from the sink waste assembly. The existing seal around the trap was found to be cut and damaged. The entire waste assembly was removed and replaced with a new sink waste unit, including a new seal. The sink wasted was tested & confirmed to be fully watertight.

2. Worn Sink Tap – Upper Kitchen Floor
Inspected the sink tap, which was found to be excessively worn with blue tape wrapped around the tap pillar as a temporary measure. The existing tap was removed and replaced with a new like for like tap. The installation was tested, and the tap is now operating correctly with no leaks.

3. Worn Sink Tap – Lower Kitchen Floor
Inspected the sink tap and its shower spray nozzle assembly. The control mechanism for switching between tap and shower spray was found to be worn. The nozzle mechanism was removed, temporarily sealed to prevent leakage, and reinstalled. Testing confirmed temporary restoration of full functionality, allowing smooth operation between tap and spray settings. Job completed 🇬🇧

02/11/2025

🚨EMERGENCY CALL OUT 🚨

Issue: Blocked Urinal

Engineer’s Report:
Attended site to investigate a blocked urinal. Upon inspection, found the urinal fully blocked and the water supply feed to the flush box jammed, preventing the urinal from flushing correctly.

Removed the bottle trap and cleared heavy scale buildup. Used a rotary drill to descale and clear the internal pipework, removing the obstruction and restoring full flow through the pipelines.

Applied WD-40 to the jammed water supply ni**le and carefully worked it loose until the water feed was restored to the flush box. Reinstated the water supply, tested operation, and confirmed that the urinal is now flushing correctly. This will also help prevent further scale accumulation.

Sanitised the work area and left the site clean and tidy.

Job Status: Completed.

02/11/2025

🚨EMERGENCY CALL OUT 🚨

Issue: Multiple Blocked Manholes

Report:
Attended site to investigate multiple blocked manholes. Drainage Maintenance Clean - hasn’t been done in 10 plus years. CCTV camera pipelines around the church. Found earth build up in pipelines & mass roots. Deploy High Power Water Jetter & root cut through all pipelines. Tanker hose deploy to suck out all debris, earth & roots. Once all pipelines were clear. CCTV Camera the pipelines to check all conditions of pipeline. Pipelines in good condition, 1-2 minor cracks found. Patch lining works to be booked in to install 2 patch liners.
All pipelines restored to full capacity & Flow.

16/07/2025

🚨 EMERGENCY CALL OUT 🚨

Issue: Blocked Sink

Report:
Attended site to investigate a blocked sink. Initial attempt to clear the blockage using a wet vacuum was unsuccessful. Proceeded to remove the washing machine and dismantle the associated pipework to gain access to the blockage.

Utilised a rotary drill, chain machine, and wet vacuum to core through the pipework. Repeated extraction efforts resulted in the removal of various obstructions including twine and ripped fabric material.

Once the blockage was cleared, the pipeline was thoroughly descaled to restore optimal flow. Following descaling, the system was observed to be running at full capacity with excellent discharge flow.

The workspace was cleaned, and all appliances and fittings were reassembled and tested.
Job completed successfully.

16/07/2025

🚨 EMERGENCY CALL OUT 🚨

Issue: Blocked Sink

Report:
Attended site to investigate a blocked sink.

Initially deployed a wet vacuum to attempt removal of the obstruction. During this process, it became evident that a substantial blockage remained within the pipework. A chain machine was then used to mechanically core through the pipe while simultaneously applying suction via the wet vacuum.

The blockage was successfully dislodged and extracted.

Cause of Blockage:
A deceased rat was found within the pipework, which was the source of the obstruction.

Following removal, the pipework was reconnected and thoroughly flushed through to ensure clear flow. The affected area was then fully sanitised, cleaned, and tidied.

Job Completed.

16/07/2025

⚠️ PLANNED WORKS ⚠️

Task: Replacement of Three Water Heating Units

Site Report:

I attended the site as scheduled and completed the replacement of three outdated water heating units located in the gents’ toilets on the 1st and 2nd floors.

Procedure:
1. Isolation of Utilities
• Shut off water supply to the relevant toilets and basins.
• Isolated and safely disconnected electrical connections from existing units.
2. Removal of Existing Units
• Disassembled the knuckle connections from the main water line.
• Removed front covers to gain access to and disconnect internal wiring.
• Carefully removed the old units while working within tight constraints to avoid damage to surrounding woodwork and finishes.
3. Installation of New Units
• Installed new PVC knuckles, pipework, and fittings.
• Mounted all three new 15L water heaters securely.
• Connected new electrical cabling to the existing supply in accordance with safety standards.
• Re-established the water connections using new pipework and sealants.

Testing and Commissioning:
• Once installations were complete, the power and water supplies were restored.
• All three units were tested thoroughly for heating performance, water pressure, and leak detection.
• Confirmed that all heaters are fully operational and performing efficiently.

Conclusion:
All works were completed today to a high standard. The heating systems are now fully upgraded and functioning as intended.

30/06/2025

🚨 EMERGENCY CALL OUT 🚨
Issue: Leaking Pipework

Site Report
Attended site to investigate leaking pipework. Found poor-quality installation with multiple patchwork repairs. The hopper box had been removed, causing internal waste, rainwater, and condensate to discharge onto a public footpath and stairwell—posing a health and safety risk.

Under the stairs, a leaking cast iron fitting was causing water damage to the Leylands shop ceiling. Denzo tape had been misused to bind sections of pipework, highlighting substandard repairs.

Inside the off-licence, an improvised hopper box was mounted to ceiling beams with a bucket acting as a drainage system, connected to a 4-inch underground pipe draining into a gully.

A flat tenant attempted a DIY repair but was advised to leave it to professionals. Materials were sourced from three suppliers for quality and availability.

On return, all faulty pipework was removed and replaced with a new, professionally installed system. A new hopper box now correctly collects and redirects all waste. Pipework was glued, clamped, and tested for integrity.

Site left clean and all work completed to a high standard.

🇬🇧

29/05/2025

🚨 EMERGENCY CALL OUT 🚨

Issue:
Blocked Sink

Report:
Attended site to investigate a reported blockage in the sink. Upon inspection, a matchstick was found lodged in the U-bend of the pipework, causing the obstruction.

Utilised a wet vacuum to clear the pipework, removing all waste and foul water. Flow was fully restored, and the system is now operating at full capacity.

Job Completed.

29/05/2025

⚠️ PATCH REPAIR ⚠️

A CCTV inspection was carried out on the 4-inch clay pipework, which identified a crack and damaged section within the pipe line.
To rectify the issue, a patch liner was successfully measured out and all machinery prepared . I
Installed within the affected area of the 4-inch clay pipe. This repair has effectively restored the structural integrity of the pipework and resolved the identified defects.

29/05/2025

🚨 EMERGENCY CALL OUT 🚨

Issue: Blocked Basin

Report:
Attended the above address to investigate a blockage affecting the basin. Upon inspection, the waste pipe was dismantled, and the U-bend was removed. A significant accumulation of waste and human hair was identified as the cause of the obstruction.

A wet vacuum was deployed to thoroughly clear the pipework, successfully removing all debris and restoring full flow and functionality to the drainage line.

The U-bend was then reinstalled and securely refitted. A final flush test was carried out, confirming the system was fully operational with free-flowing drainage.

Job Completed Successfully. 👷

28/05/2025

🚨EMERGENCY CALL OUT 🚨

Issue: Blockages affecting the kitchen sink, wash basins, and urinals on the 6th floor

Report:
Engineer attended site to investigate reported blockages affecting the kitchen sink, wash basins, and urinals on the 6th floor (Room 701). Upon inspection, it was identified that the pipework and stack were heavily obstructed due to a build-up of scale and waste deposits.

Initial action involved using a wet vacuum to extract accumulated waste from the affected pipework. A chain machine was then deployed to methodically descale the internal surfaces of the pipeline. Progress was slow due to the severity of the build-up, requiring the system to be cleared incrementally. The wet vacuum was used in tandem with the chain machine to continuously extract loosened debris, allowing further advancement of the descaling process down the line and into the stack.

Following successful removal of all scale and waste, full flow capacity was restored. The bottle traps beneath the basins were also emptied and cleaned, as they were found to be filled with waste deposits.

A minor leak was discovered beneath one of the basins during the works and was promptly repaired. Final checks confirmed that there were no leaks present.

The pipeline was thoroughly flushed to ensure optimal flow, and all fixtures are now functioning correctly.

Job Completed

Prestige Flow

02/11/2025

02/11/2025

02/11/2025

02/11/2025

16/07/2025

16/07/2025

16/07/2025

30/06/2025

29/05/2025

29/05/2025

29/05/2025

28/05/2025

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