31/07/2026
🧐 What if airports have been thinking about passenger charging all wrong?
For years, charging has been treated as another passenger amenity. A nice-to-have. Something to install, then forget about.
✈️ But today’s airport experience depends on a passenger’s mobile device. Boarding passes. Flight updates. Wayfinding. Payments. Retail. Lounge access. Ground transport.
🪫 When batteries run low, the passenger experience changes.
So perhaps it’s time to stop asking:
“Do we have enough charging?”
…and start asking:
“Is our charging infrastructure actually supporting the passenger journey?”
This article is the first in a new thought leadership series from ChargeBox exploring why airports continue to underperform in one of the most critical parts of the digital passenger experience.
Drawing on research across 55 major international airports, real-world operational data and years of deployment experience, the series will challenge long-held assumptions about passenger charging and explain why the industry’s future lies in a charging-first, data-driven approach.
If you’re responsible for passenger experience, commercial performance, operations or airport innovation, this series is written for you.
The first article is now live.
Read it here:
https://www.chargebox.com/passenger-charging-amenity-airports/
We’d love to hear your thoughts. Is passenger charging still being treated as an amenity… or has it become essential infrastructure?