12/08/2026
"Fully Qualified and Fully Insured." đ€«
You see it printed on every flyer dropped through your door, and copied onto every local trade page on social media.
And more often than not, itâs total bo****ks.
Take my own business, for example. If weâre being completely literal, I am neither.
Letâs start with "Fully Insured." I hold ÂŁ5 million in public liability and professional indemnity insurance. Now, I know ÂŁ20 million corporate policies are availableâmostly because my insurance broker tries to sell me one every single year. And I'm sure there's a policy out there that covers a pest controller against farting in a customerâs downstairs loo. But ÂŁ5 million means that if I somehow manage to drop through your plasterboard ceiling while tracking down a wasp nest, your property is completely covered. Calling yourself "fully insured" is just empty text to fill up a brochure.
Then thereâs "Fully Qualified." Letâs look at the main part of my business: mole catching. There are zero official government qualifications for catching a mole. Not one. Itâs a traditional craft learned through dirt, sweat, and getting the right feel with a probe (a bit of trade shtick, if you'll excuse the pun).
On the general pest control side, I hold the RSPH Level 2 Award. To be completely honest about it, a Level 2 is roughly the equivalent of about half a GCSE. The Level 3 is the big oneâthat's more like an A-Level.
I have massive respect for the folks who put the time in to get that Level 3, and I'll never pretend to be a bloke who knows absolutely everything. In this trade, the minute you think youâve got nothing left to learn is the minute you get caught out.
Thatâs exactly why I am a massive fan of what our industry calls CPD (Continuing Professional Development, and I suppose it's in most industries now). I am a fully paid-up member of both the National Pest Technicians Association (NPTA) and the British Pest Register.
You won't, however, see the BPCA logo on my page. The British Pest Control Association is a fantastic organisation, and I regularly pay out of my own pocket to attend their excellent training courses. But as a tiny, independent sole trader, they want over ÂŁ50 every single month just for membership.
Now, as anyone who reads my updates will tell you, I do like a lot of chocolate on my biscuitâbut I don't like it quite enough to join that particular club. For a business my size, ÂŁ600 a year is just too much biscuit money just to say I'm in the group.
I'd rather spend that money on actual learning. My absolute favourite part of the year is jumping on the bike every November for the road trip down to Milton Keynes for Pestech. Staying in a hotel and talking shop with a load of other pest controllers, then spending the next day head-down in the lecture hall listening to industry experts talk about the latest science in animal and insect behaviour.
Because that's where the real value is. Itâs studying the insects that nobody ever thinks about until they become a problemânot just the "sexy" ones like wasps, but carpet beetles and the dozens of different stored product insects that can ruin a kitchen pantry.
It's mastering chemical formulations and understanding the strict legalities of the trade. In our world, the label is the law, and you can't just spray chemicals willy-nilly.
Take outdoor spraying, for example. Without specific agricultural certificates like a PA6, pest controllers are strictly limited in what they can legally spray outside. I donât hold a PA6, and thereâs a very simple reason for that: my expertise is treating pests in and around people's homes and businesses. I am not a farmer, and I don't treat agricultural fields or box caterpillars.
Even around your home, it is completely illegal to do a "precautionary" insecticide treatment just in case bugs show up. If there isn't an active, identified infestation, the spray stays in the bottle.
And thatâs before we even touch on the truly heavy-duty stuffâlike using toxic gas (Phostoxin) treatments against moles, rats, and rabbits. That is a completely different ballgame requiring its own highly specialised training, because if you get the chemistry or the law wrong with gas, the consequences are disastrous.
But here is the thing about moles: I am a specialist trapper. When you factor in all the massive safety systems, distance restrictions, and precautions legally required to use gas, I can clear a site with traditional traps far more efficientlyâand frankly, a lot cheaper for the customer.
Itâs those little bits of tucked-away knowledge that make a massive difference to a problem and its solution. If a customer calls me out because they have carpet beetles, the real problem usually isn't the carpetâit's the bird's nest tucked away up in the loft space. It's knowing the tiny microscopic differences between bed bugs and bat bugs.
And don't even get me started on bats. That is a whole subject entirely by itself, and the legal regulations surrounding them are a textbook definition of "No, seriously... are you actually joking?"
So no, Iâm not "fully" anything by the standards of a generic marketing slogan.
Iâm just a bloke who lives in Farnworth, takes his professional standards incredibly seriously, turns up in an unmarked vehicle for your total discretion, and doesn't tell lies to get a job.
Whether you want to join the chat in the comments or keep things completely under wraps, if you have an issue you want sorted properly by an independent professional, you can reach me completely privately here:
Todayâs picture for attention is a local grey squirrel. On the strict instructions of Heulwen from Legal, his face has been blurred for GDPR reasons. He hasnât signed a media release form, and she assures me we cannot afford the litigation.
(Or my camera just preferred the grain of the fence timber. Either way.)
Direct Message or WhatsApp: 07715770826 (Feel free to send over a private photo or video of the issue) Freephone Advice Line: 0800 610 1158 Website: mole.management
Steve | Mole Management RSPH Level 2 Award | NPTA & BPR Member | CRRU Compliant