08/10/2026
Why the details matter: rescuing a 2-year-old solar & battery system
This homeowner originally reached out to us because they wanted their solar and battery storage relocated out of the loft space. With their original installer having ceased trading, they needed an experienced team to take on the move.
Once on site to inspect the setup, Libby uncovered several issues that needed rectifying to bring the installation up to standard:
1) Loft storage issues: The battery modules were sitting directly on uneven floorboards without their proper mounting bases, were missing wall bracket kits and top covers, and were secured with makeshift restraints.
2)No panel communication: Tigo optimisers had been fitted under their ground-mount array, but without the most important part, a Cloud Connect Advanced (CCA) TAP, the customer had no visibility of panel-level output.
3) Missing Components on their EV charger: Their myenergi zappi charger had also never been commissioned properly, meaning it wasn't operating as intended alongside the home.
4)Missing schematics: There was no documentation or string layout, leaving the customer unaware of how their panels were actually wired.
How we put it right:
Libby recommissioned the zappi on the spot during the initial survey so they could start charging on Intelligent Octopus Go. We then returned to decommission the loft kit and relocated both the inverter and battery storage to a dedicated outdoor spot with a protective weatherproof cover. Finally, Libby mapped the strings, integrated the panel-level monitoring, and replaced a faulty panel under manufacturer warranty.
A fantastic result for the customer, and they are absolutely over the moon to finally have everything running as intended. This is exactly why choosing an installer who is conscientious and genuinely cares about your home makes all the difference. When you invest in renewable technology, you deserve to have it working safely and at its full potential. We take great pride in seeing every job through to the highest standard, doing things properly never goes out of style.