02/09/2026
🚨 THIS is why choosing the right tradesperson matters. 🚨
Yesterday I attended a job for a customer who, quite frankly, had been badly let down.
Whenever I come across work like this, it makes me want to go above and beyond even more — because people put a huge amount of trust into tradespeople, often alongside a significant amount of money.
Unfortunately, once I started inspecting and working on the roof, the list of problems kept growing:
❌ Roofing battens not properly meeting or supported by the rafters
❌ PVC fascia barely pinned onto roofing batten
❌ Uneven guttering — with sections not even connected properly
❌ Downpipes being held in place with cable ties
❌ No eaves support trays, allowing water to run behind the guttering
❌ Further issues uncovered as the work progressed
Some of these problems weren’t just poor workmanship — some were potentially dangerous.
Several of the issues only became apparent after I had originally quoted the job.
Rather than ignoring them, I documented everything with photographs, kept the customer informed throughout the day and explained exactly what I was finding and what needed to be done.
By the end of the day we had:
✅ Fitted new eaves support trays
✅ Replaced and corrected battens where required so they were properly supported on the rafters
✅ Installed new timber behind the PVC fascia with appropriate fixings
✅ Renewed guttering, brackets and associated fittings
✅ Carried out lead flashing repairs
✅ Corrected the additional defects discovered along the way
Once the work was complete, the customer received a full summary along with photographs of the work carried out.
For me, that transparency is incredibly important. If I’m working on your property, I want you to understand exactly what I’ve found, what I’ve repaired and what you’re paying for.
Last night my customer sent me this message:
“Thanks for doing the work at short notice, you don’t know how much of a relief it is knowing that it’s properly watertight for the winter ahead.”
Messages like that are exactly why I do things the way I do.
I take pride in my work. I care about the finished result. And I care about the people trusting me with their homes.
If you’re concerned about previous roofing work, have a leak, or simply want somebody to take an honest look at your roof, please feel free to get in touch.
📍 Covering Gloucestershire
📞 Summit Empire Group LTD
Quality workmanship. Honest communication. Full transparency.
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