17/10/2026
Our experience with Toni, from The Good Surveyor, has been absolutely beyond expectations, from start to finish. This isn't the first time we've purchased a house that is old enough to need a Level 3 survey but there is simply no comparison between Toni's professionalism and previous surveyors' attitudes and reports.
From the very first contact, she has gone out of her way to learn as much as she can about the house and, importantly, about any particular issues that we wanted her to focus on in more detail, prior to the visit. She welcomed every piece of documentation that we shared with her and clearly has a passion for her role. I dread to think how many hours Toni has spent on our unusual house purchase overall, but it's a LOT! She spent hours at the property on the survey itself and the resulting report, despite being incredibly detailed and informative, was given to us within a couple of days.
Not only has her report given us the confidence to commit to our purchase, the information within it is going to be useful to us for years to come. Not only that, but she identified some really key issues that need addressing urgently, and this enabled us to renegotiate the purchase price with a significant reduction.
Toni has not only saved us a lot of money, she is such a lovely, engaging person, who never made us feel that we were taking up too much of her time. I hope that we never need to use The Good Surveyor again, as I hope this is the final house we buy (!) but I cannot recommend her and her team highly enough.
The combination of good value, efficiency, personal attention and a high level of knowledge and commitment is a rare find nowadays and we feel such relief that we hit the jackpot!
Thank you so much to Toni and your team.
I don't think I need too add anything else! This one moved me to tears and made me feel so proud of what we have achieved!