14/09/2026
So… what’s your thoughts on this? 🤔
Here’s the story…
A customer ordered a 6ft x 4ft shed from Balmuir Sheds = £904, and we actually managed to supply and install it with-in 3 weeks 👍
Same day the customer contacted us to point out that a knot had fallen out of one of the door boards, leaving a small area that had been filled.
No problem. 👌
The following day, our guys were passing nearby, so they stopped in, sanded the area back and repainted it.
Job done. ✅
Or so we thought…
Fast forward around 4 weeks, and we receive an email saying that we have apparently “ignored” the customer & shed looks terrible.
Alongside that, we’ve now had various negative comments and feedback posted across different platforms, including claims of poor service and a rubbish product, along with the suggestion that they “should have got the shed from Ravensby Sheds.”🤣🤣🤣
So we thought we’d show you exactly what the shed looks like this morning — around four weeks after our team attended to the issue.
📸 Photos taken this morning
🎥 Video taken this morning
👇 Have a look and make up your own mind.
We’re certainly not claiming that everything we make will be absolutely perfect every single time. Timber is a natural product, knots can fall out and occasionally things need attention.
What matters to us is how we deal with it when something does.
We responded, we attended, we repaired it and we did so promptly.
We genuinely believe in looking after our customers and putting things right when they arise.
So… what do you think?
We’ll let the photos and video do the talking. 👀
Balmuir Sheds
Built properly. Supplied properly. And when something needs attention, we’ll deal with it. 👍