16/10/2026
⥠Want to know what your customers really think? Talk to them.
Too many tradesmen assume they know what their customers want.
But most never ask.
Surveys? They're alright, but they're one-sided.
What you really want is a proper conversation.
âĄď¸ Start chatting with your customers on Facebook.
âĄď¸ Join the conversation in local forums.
âĄď¸ Start a blog if you've got something to say (and you should).
Ask simple questions.
Get honest feedback.
Find out what really matters to them.
Because the more you understand your customers, the easier it becomes to attract and win more of the jobs you actually want.
đĽ đ Want to improve how you communicate with customers? Take a look at the Toolbox, more details on my profile.