11/10/2026
Bit of a moan today, and definitely not my usual kind of post. I might even delete this later, but I just need to get it off my chest!
For the first time in years, I've had a review that is less than 5 stars. I know I shouldn't let it bother me, but honestly, it does.
It's a 3 star review, and as a small business, those lower ratings can have a real impact. What makes it particularly frustrating is that the issue is something I could so easily have sorted out.
If the customer had messaged me first, I would have happily accepted the return and refunded them. I'd much rather have the chance to put things right than have someone be unhappy with something I've made.
I've sold over 5,000 plant pot covers now, and never had anyone tell me one wasn't what they expected, so this has been particularly difficult to take. I'm also sad that a large handmade plant pot cover, along with all the fabric, time and work that went into making it, is now sitting unused. I'd much rather have had it returned so I could potentially find it a new home.
And unfortunately, this one review may mean I lose my Star Seller status, which could have an impact on my shop and future sales.
I know I can't please everyone, and I'm certainly not expecting every customer to leave 5 stars. I just wish people would give small businesses the chance to put things right first.
Anyway, rant over! π Back to my usual gardening and sewing posts tomorrow. π