18/03/2020
Moving through the Covid-19 Pandemic. A message from The Roots Company to all our Clients.
The unprecedented uncertainties of the coming days, weeks and months are a challenge for all of us. Both in our personal lives and our working lives. For small to medium sized businesses, it is essential that we can navigate these uncharted waters responsibly and keep ourselves afloat. To all our current and prospective clients, many thanks for your ongoing support at this time. We offer you the following statement:
Due to the nature of our business, our practical work is outdoors and generally away from people and consequently low risk. We are currently still operational and still offering the high standard of service we are used to providing, whilst ensuring that we act, move and work responsibly within the communities we operate in and the families, neighbours and friends we live amongst.
We are ensuring that our staff maintain good hygiene in-line with current WHO/ Government guidelines. We have provided them with sanitisation kits in each working vehicle. As of this week, we are practising the recommended distancing of 2m and will not offer to shake your hand or enter your houses for any reason. In truth, as we work in the open, our distance from clients and each-other is usually much further than that. Our business conversations with all clients will be limited to phone and email. Our Office based staff are able to work remotely, so enquiries and concerns can still be answered and visits from our Senior Arborists to assess works can be booked with them.
We are carefully following the Government’s advice and we will update this notice as and when operating procedures may change. Rest assured we have both our clients’ and employees’ best interests at heart and will not compromise these in any way.
May we continue to take care of each other through this challenging time.