26/08/2026
Who we work with matters.
Our Marketing Circle is really about our customers and the relationships we build with them.
We see clients as partners in the design process.
Our co-design process gives you as much or as little input as you want, helping you understand the choices available and make informed decisions about your project.
The best outcomes come from listening carefully, co-designing solutions and building relationships based on trust, transparency and shared values.
Our B Corp assessment gave us a score of 1.5 for this area.
That score also gives us a clear opportunity to improve.
We want to strengthen how we listen to clients and learn from projects by:
→ introducing formal client satisfaction surveys
→ undertaking more post-occupancy evaluation
→ sharing project performance data where available
→ developing a Client Charter
→ strengthening co-design
→ improving feedback and complaints processes
→ making our communications more accessible
→ sharing lessons learned across the practice
For us, the relationship shouldn't end when a project is complete.
We want to understand how the places we design actually work for the people who use them and use that learning to improve what we do next.
Our Ethical by Design impact report is available to download from our downloads page on our website, including our full set of customer commitments.
