30/11/2025
Evening all,
Hope everyone is well going into the festive season.
I’m having a moan as this week I attended a job that really annoyed me.
I hope that anyone following this page knows that I love my oil boiler work, it is my favourite of all the work I tackle. With this, I endeavour to make sure that every boiler I service is running optimally for efficiency and reliability.
This week I attended a breakdown for a new customer. It was initially requested for a new boiler quote, but after a quick discussion realised it just needed some TLC. The customer had informed me this boiler had been ‘serviced’ back in July / August time.
During the visit, I found the breakdown was due to locating clip missing from a component so it wasn’t able to do its job properly, and there were a couple of leaks causing pressure loss, so these were repaired as well.
My inquisitive nature got the better of me though as some things weren’t right, and on inspection found the boiler hadn’t been serviced at all ( though they had taken the time to fit new flexible hoses).
No nozzle, no cleaning and no repairs had been completed but they had taken the customers money!
The boiler needed a full service, a new burner nozzle as it had been running on the incorrect burner nozzle for 2+ years, a new condensate hose as this had failed and other little bits here and there.
The incorrect nozzle had resulted in the bottom baffle being burnt away which I will show in a future post once a new one is fitted.
This is a long winded post to show a poor service / customer service and to highlight that I love to work on oil boilers, get them running well and maintained correctly.
If you would like a new boiler, boiler service or some boiler or heating maintenance done, please don’t hesitate to call / text or email me.
James Butler
07760977058
[email protected]
