31/08/2025
Customer Report: Gas Fire Issue
Location: Colne
Issue: Customer reported that their gas fire was shutting off randomly during use.
Initial Action: Advised customer over the phone to switch off the gas fire and refrain from using it.
Engineer Visit: Conducted on the same day.
Actions performed: Inspected the flue.
Completed a full service on the gas fire.
Findings: Fault identified with the Oxypilot.
Resolution: Oxypilot replaced and tested.
Carbon monoxide monitor installed in the room.